Best Western Plus Executive Hotel

Room wasn’t clean at all, bugs in the bed me and my girlfriend slept in the couch bad experience. I would never recommended that place to no one.

Great location and clean

The Air conditioning system could've been better.

Good

Great stay!!

The staff are very helpful and accommodating. The breakfast wasn't what I expected as I have stayed at other Best Westerns in the area and this one left me unimpressed. It was unfortunate that only one elevator was working during my stay which made waiting sometimes take longer than necessary. But my room was clean and comfortable, and I was able to get a good night sleep - the bed was comfortable and the A/C was great.

Superb

The room was decent and clean The facility, including the elevator was dirty. Also I asked front desk for a towel and he told me I should have asked when I checked in because they were out. Also there was not a variety for breakfast.

Bad

Competitive price & friendly staff Could do with some decorative updates

Location handy & free parking Could do with a make over, looking little tired.

Clean and spacious room.

When I checked in the lady at the desk was cordial and informative There was no trash can or hair dryer available in the room. I did go to the desk in the morning and was given a hair dryer but told to return it when I'd finished using it. Also, no soap in dispenser in tub/shower when I took a shower. However, shampoo and conditioner dispensers full. Room needs updates.

Pleasant

I liked it was close to downtown and had other stuff around it It was outside of Richmond a little bit, right off the interstate

Exceptional

The facility was very dirty and only one elevator worked. The elevator had nothing posted about the last inspection. The facility was very outdated and the parking lot was also littered with trash. I would not recommend this hotel.

Breakfast was excellent Building was rundown, elevator was barely getting to the top floor, made a bunch of racket. And one elevator was out of order.

The location was ok. I was looking for a halfway stop that was easy to find enroute to a farther destination. I chose this place because of the higher-than-average rating on Booking.com and the price as well. Staff was friendly and efficient. The hotel was hard to find despite an accurate GPS--set back about 200 ft from the main road and the only sign for it was nearly invisible after dark--very small and mostly hidden by a tree. The luggage carts were 3-wheeled disasters (designed that way, not missing a wheel). To make matters worse, the porte-cochère apron was poured concrete scultpted to give an uneven tiled artistic texture, but that made maneuvering a loaded luggage cart into the building nearly impossible. Apparently only one of two elevators were functional, and the one that worked was dirty.

Exceptional