WoodSpring Suites Richmond West I-64

The front desk staff member was courteous but stuck with a property in disrepair and nothing that she was capable of doing to remedy.

: bed was lumpy pilows need to tossed bathroom-door had hole they half clean the shower the last guest leave the used bsr of soap in the shower housekeeping didn't wipe down the kitchen or the bathroom sink.

WHEN YOU TRY TO CHECK IN THEY INFORM YOU THEY ARE A NON REFUNDABLE HOTEL AND YOU NEED TO LOOK AT ROOMS UNTIL YOU FIND ONE YOU LIKE.

I like the location I do not like the fact that I had a confirmation for my rooms when I get there my rooms was not available. They had to find me a room and the price was still about the same for a single bed when I supposed to had two double beds so me and my guest have to sleep in the same bed.

I've been to other locations and expectations were disappointing

N/a

I was asked to check the room before we accepted it. The place was not what I expected at all. Poor quality beds in the room and it seemed the place was used to provide housing for disadvantaged people. We canceled and walked out.

Convenient location Resident hotel with what appeared to be homeless or displaced residents. Hall carpets were dirty, top of refrigerator in the room dirty. Loud music and partying into the late evening. Insufficient number of towels The only positive was the front desk clerk who did his best given the circumstances. Never again!

I WILL NEVER CHOOSE THIS HOTEL AGAIN.

Nice place

Terrible hotel. Stayed for one night. If we hadn't been so late getting into town we would've left. Holes in the doors, no door knob on the bathroom. Entire hotel smelled awful. DO NOT STAY HERE!

Front desk Javon was great!

Front desk clerk was obnoxious, rude, and not helpful. I arrived at 4:20 PM for 3 PM check-in. He tells me NO rooms are "close to ready" after I drove hours and needed to rest before a dinner meeting. Property is gross. Dark, dirty, and dingy. I would not have stayed here IF you paid me $200! Clerk was unprofessional and obnoxious. If I were managing this property, I'd fire him on the spot!

Had roaches

Nothing. The hallways and elevator smelled like marijuana.

We found roaches on our bed. We didn't stay.

Bed hadn't been made/cleaned and room not cleaned no fresh towels and trash still in trash can (i guess bc of the water pipe bursting.) It's not a huge deal, things happen I didn't mind making my own bed and i think if the hallway had smelled better I could have gotten over it but it just felt grungy and dirty. Staff was nice and accommodating for the most part. But i would suggest investing in some new pillows the pillows alone will have me never booking again

Booked a room and got to check in and was told there was water line break

The front desk attendant was the only saving grace of this establishment. Horrific room conditions. We felt like we were in a 3rd world country with broken cabinets, roaches and dirty linens / furnishings

TaShara is always helpful and very friendly. She makes staying here comfortable. She is very professional.