Residence Inn by Marriott Richmond Downtown

No comment

Very good

However: 1. Flapper valve in toilet needs to be replaced. It no longer holds a seal when closed. Toilet flushes continuously. We told staff on our way out. It seems they were likely to fix it and were apologetic. 2. The room had an iron but no ironing board. Looks like closet had a place for one. We used towel on bed as our board. 3. The room has no safe. Seems odd for such a spacious room. No issues but odd. 4. The desk work space had a large power strip which is nice. However, it did not work. We plugged it into every available outlet to no avail. We left it unplugged. 5. The left side of bed had no tech outlet. Odd that only right side had tech outlet.

Restaurant inside hotel closed early.

Parking was expensive and there are much cheaper options in close proximity. I wish that it was clearly noted the breakfast was not included. At a minimum, for the price being paid I think morning coffee should be offered.

Easy access right out front parking/valet

Wonderful stay. Very friendly and helpful staff. Great location downtown. In the evening I just sat in the courtyard and had a drink.

Diamond and Andy were so welcoming at front desk. They explained many things to us and apologized for the problems we had with valet. We were going to complain about the valet and the prices but they explained it is a better deal than going across the hotel to public parking. The room was great. Full kitchen with regular fridge, dish soap and sponge and dishes forls and knives. Coffee maker in room. We felt very safe. Hotel was vety clean. Breakfast was ok. If we had .ore time we would have walked around the area to the local.park and canal walk. Close by. I would recommend this hotel.

The neighborhood is LOUD AT NIGHT, every night. Motorcycle exhaust noises both nights after 3 PM.

They were hosting an event with hundreds of teenagers who were constantly congregating in the lobby and in front of the elevators. They were in the way our entire stay and were extremely loud and a nuisance

Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room.

Super clean and spacious room. Staff was wonderful. Great for our goldendoodle.

The hotel was recently renovated and looks great. Included breakfast typical and ok. Didn't want to use Valet parking. There was a garage about 1 block down. Very convenient to restaurants, capitol square and several museums.

Apparently if you don't show up by 9PM they give your room away to someone else. They did this to me. I ended up having to drive an hour away to find somewhere to sleep. Be warned - a reservation here, even if you've paid in full, doesn't mean they won't give away your room in a heartbeat if they get busy. Horrible experience.

The room itself was very nice, spacious and comfortable. However from the minute we arrived things were chaotic. There was no parking, only a $70 a night valet option. Which was incredibly frustrating. Also the hotel is right across a pub which made things very loud and unsafe for people traveling with families.

Bad

spacious room; free breakfast; good location;

Thank you

Location; front desk staff was friendly The room was dirty. We asked that the dirty parts we saw be cleaned while we were at dinner during our one night stay. It was not done. Later, when setting up the fold out sofa we found a whole area of the carpet that had not been vacuumed. Breakfast was supposed to start at 6:30. At 6:45, it was only partially set up with oatmeal that had not been thoroughly cooked. When I asked about this, I was told, “it was working 3 days before, as if that explained anything. I spoke to a person, who introduced himself as the operations manager and listed the above complaints. Regarding the breakfast, he said they were serving it in a new space. He pointed out the old space - which was farther from the kitchen- so again a meaningless explanation. I asked for a partial refund. He said he would check out the room and get back to me. He never did. When I called for him, I was told that I needed instead to speak with the front desk manager. She indicated that she could put points in my account, but since I don’t travel often, I told her that wasn’t very meaningful. She said she would seek guidance about a partial cash refund from upper management and would return my call or email me within 2 days. She never did. I called one more time and left a message that she never returned.

Quick check in, room clean, nice breakfast