The Berkeley Richmond, Outset Collection by Hilton

We did not get the room we reserved 1 1/2 months earlier. They said because I reserved thru a third party they did not hold our room. Plus the room they gave us had only 2 regular beds and no sitting furniture. I had reserved a deluxe King. They offered a partial refund but did not follow through.

They seem to be working on an in-hotel bistro. That would complement an otherwise very good hotel.

Staff are all so kind and helpful Will be here again

Lovely room, quiet, in heart of a good restaurant area

A nicely remodeled space, the rooms were larger than expeced adn everything was clean. Only a few issues that made this stay not your typical Hilton stay. There

Nice room! Comfortable bed. Large, clean bathroom. Not much of a lobby. No bar/ restau. I found the heating system noisy. I tried to lower the fan, thinking maybe that would make it quieter, but couldn’t figure out how.

We cycled in and the room was excellent. Sadly the door man did not hold the door open when we arrived or departed with our bicycles and the receptionist did not have a professional response when I rung the bell to find her. However, another receptionist was friendly, and the location was excellent, so I would stay here again. (4 stars)

Superb

We thoroughly enjoyed our stay at The Berkeley. It was so nice to walk outside right into the cobblestone street and explore the historic neighborhood.

The hotel is still under renovations, but our room was complete and it was lovely. I like staying in historic spaces and this one ticked that box. Pricey - we paid $350 and probably could have found a more reasonable hotel.

Very good

Parking too much $$$, hotel and room not very clean.

We arrived at 9 PM to check in only to find out that the restaurant and bar on the property are not open because they were being renovated. So that was disappointing because we were tired and hungry. Otherwise the property is very nice. Location is great, and the staff was very helpful.

Clean and helpful staff. Nice amenities.

place to stay in richmond

The biggest problem with our stay was the amount of street noise. There seems to be alot of traffic on the road noise including trucks. The resturant is not yet operational so we have no comment. Parking doesn't exist valet only.

They gave a room

Over rooms were clean, and the location is great!!

Amazing hotel

Localization. A hotel with great aspirations that falls short. The reception area is so small that it can barely accommodate six people standing in line. The receptionist tried to charge me again, and there was a noticeable hint of annoyance when I showed her that I had already paid through Booking.com. The hotel smelled strongly of marijuana, as did the room — but especially the towels. The room was not cleaned during my three-day stay, supposedly because “I had not requested it properly.” After I formally submitted the cleaning request the “proper” way, it still was not done; all I received were two “sorrys.” While the hotel is centrally located in Richmond, that alone does not justify the price. They aspire to be a great hotel and charge like one, but they are far from it. What exactly is the supervisor doing?