Tru By Hilton Roanoke Hollins

I have no way of knowing how the property looked, how the hotel staff was, or how the hotel was, because I was unable to make my trip because of circumstances out of my control. I tried canceling my trip two weeks prior to my check-in date, and was told I would not be getting a refund, even though I had purchased the insurance for a refund when booking. I spoke with the party that I booked the hotel through, telling them what had come up and why I couldn't make the trip. They reached out to the hotel to try and get my refund, and was told that I would not get one. I then called the hotel myself and explained to them why I had to cancel my booking, and that I was doing it in plenty of time. I was told that I would not be getting it back since I booked through a 3rd party. I will say that I also had other two other bookings at two other hotels for this same trip, and both of those were refunded with no problems at all. Again, I did not cancel because I wanted to. I had circumstances come up out of my control. I have stayed at other Tru hotels, and they were very nice and pleasant. I wish I could've stayed at this one (especially since they got my money anyway), but alas, I didn't, and I don't ever plan to either. My advice to anyone booking a hotel with them, be careful, even when buying insurance in case of a cancellation. They don't honor it.

I love staying at the Tru Hilton hotels. They are always so nice and clean and of course you get a great breakfast too!

Staff was friendly, explaining the amenities. Room was clean and comfortable.

Hotel is pretty new rooms not fancy but neat and clean . Staff was very friendly breakfast was good coffee was really good ( and 24:7 available) convenient to 81 .. only thing , the rooms are not carpeted so you can hear people walking above you . It didn’t bother me at all but heads up if you’re a light sleeper . Good value for an overnight stay

The reservation and I was not allow to cancel

It was a very nice and comfortable stay.

If you are going for one night the hotel is amazing! The only complaint i have is the shower!! It feels like its going to break!

The television package needs to be updated. Told the staff and they said network needs to be updated.

The lobby was so inviting with a pool table and hang out spots Needs more Mountain views

the room floors could have been cleaner

Was very old inside & bed was squeaky

Location One elevator sounded like it wasn’t working well. Made a loud noise and “jerked” when it would start. The TV remote should have had written instructions. Several people that we talked with didn’t know how to operate it and was frustrated with it. Breakfast was ok but one of the pancake machines was down. The place was crowded at breakfast. All the food was too close together in a galley set up.

Truly, a great choice to stay in the Roanoke-Hollins-VT activity area. Don’t think twice, it’s alright!

The hotel was conveniently located and was clean. The staff was friendly and helpful!

My first stay at your hotel. I found it very clean and staff friendly and welcoming. Nothing.

The staff attending to the breakfast was frequently unable to be found and when asking the woman working the front desk to help with pancakes, she was annoyed an unpleasant. She also had no issue once it was fixed of making herself a large plate of them and sitting at the front desk eating her breakfast...after only arriving shortly before that for her shift to start. The hotel was clean otherwise and the room was what we expected.

This is a very well-maintained, comfortable, clean, and convenient place. Would definitely stay again if in the area.

Always clean and staff always friendly

Breakfast and room were great!

Very clean place