Hilton Garden Inn San Antonio Airport South

Everything was amazing and the staff was helpful we had an amazing stay

It is close to the airport. Car got broken into and the staff really didn’t know what to do. I had to contact a third party security that apparently didn’t have cameras in the parking lot and no one was on patrol. Filed my own police report and also had to escalate the situation to the property GM. Also upon checking out the credit card machine wasn’t working and we tried several cards. My bank and card company said nothing was wrong with my cards.

I was not able to...

The linens and pillows smelled like body odor. I didn’t sleep hardly at all.

Charged me for water I didn't drink!

The room was not cleaned properly there was what looked like boogers on the wall. The bathroom shower was dirty. The hotel pool was filthy looking. Not comfortable at all.

Exceptional

Superb

Loved our room, bed was comfortable. The front desk lady wasn’t the kindest . No luggage carts to be found as we looked for hours to bring up a heavy luggage. The lady at the bar was the best as she found a cart for us. Swimming pool hand rail was broken as the hot tub rail which is dangerous. Only 3 lounges in the pool area no chairs. Washer and dryers are in a closet, could definitely have another set on another floor.

Very Nice place super clean great staff.

Housekeeping came to my room and left us with no towel (1 towel for 3 people in the room. It was a suite so obviously we had more than one person. I had asked for more coffee pods in my room, and told them all I had left was tea. So they brought 4 more teas up. Kinda frustrating, but I like the hotel nonetheless.

The hotel is excellent. It is a shame that vehicles get vandalized in that area. Step up with security if these incidents happen frequently and they do!

As I heard from other guests it wasn’t the first time cars were smashed on that property.

Staff,‘rooms are great

Ron is always clean, good amenities, great breakfast, amazing staff, good parking, everything is almost nearby.

Not applicable

We always have a great stay here.

I was shocked that the breakfast served was typical of any other hotel, but was informed that "We're a regular restaurant and we charge for breakfast". I had two scoops of scrambled eggs, two sausage links, and two french toast 1" x 5" sticks for $20.

My vehicle was broken into and everything I had was stolen. What made the situation even worse was that no one from the hotel checked on me or offered any help. The staff showed no concern and did absolutely nothing to assist. They also charge $10 for parking, yet there is no security at all. Several other cars were broken into as well, and the officer mentioned this happens often at this location. I would strongly recommend NOT staying at this hotel.

Great place to stay