Andaz San Diego, by Hyatt

How clean the hotel was. I did not like how the 1 bdrm was very small. The lighting in the rooms was not that good. No good lighting for pictures and not really any space to take pictures in The full body mirror. Everything else was fine, just might get another room next time.

Nothing Staff are rude, slow and doesn’t respect rules

Outstanding Hospitality and Rooftop Experience. The rooftop experience was exceptional, and the staff truly enhanced it. Zeek, Richie, and especially David, the manager, along with Madison, Angie, and Tesla at the front desk, provided outstanding service—enough that I made a point of noting their names for recognition

Family friendly. Great location. Near lots of restaurants and activities.

Sink faucet was leaking. Shower was having problems. The room had poor lighting. The pillows were extremely stiff. All other Andaz’s I have stayed at have been great besides this one.

Nothing

Front desk was rude and not helpful, would not recommend.

I really enjoyed my stay here. Everything was very organized and the place felt fancy without being over the top. The staff was very nice and helpful, and the valet service made everything easy and convenient. I also really liked the restaurant and rooftop bar — they were definitely highlights of the stay. Overall, a really great place and I’d stay again One thing I didn’t like was that even though dogs are allowed, there wasn’t really any designated dog area outside like most places usually have. It wasn’t a huge issue, just something that could make the stay more convenient for pet owners. I also noticed that the room I booked online wasn’t exactly the same as the one I received at check-in, but the room was still very comfortable and overall I still enjoyed my stay

Exceptional

Convenient, friendly and great location.

Rooms are clean and friendly staff. Great pool area

Everything Nothing

It was great

I asked to upgrade my room to two beds and they did not mention I was getting an ADA room. The view was to a homeless encampment across the street. The streets were so dirty.

There was lots of homeless around the property. The roof top pool was warm but the food was over price in my opinion. I was afraid of walking outside at daytime but at nighttime i felt more safer because theres more people. I didnt like how the queen size room had glass wall. There was no privacy lol. You can hear every sound lol

2 hours ago Also we had the rooftop booked yesterday for 8 people in the lounge area and when we arrived at our designated time we were told they didn't have any space available for us. They then proceeded to seat us in the closed area, it was at least 20 min before we saw any server. For the amount of money we paid for this hotel we would expect to have a clean room and steller service, of which we had neither. We need to be refunded for our stay. This was the worst experience we have had at a hotel, let alone a "high end" hotel.

Very good

The windows of the shower weren’t clear and need to be cleaned to get the soap scum off and maybe something to help defog them. That would help to enjoy the experience. There wasn’t much in the zen area but quiet. You have to walk thru the restaurant to use the pool so definitely not for recreation swims, more for rooftop vibes. Overall, good experience would recommend.

Staff was so warm and inviting. Always had a smile and greeted us with friendliness

Close to Gaslamp