Courtyard by Marriott San Diego - Rancho Bernardo

The room was very clean. All the staff at the hotel were very kind and helpful.

Construction noise

Main frustration was that one of the two elevators was out of order the 5 days I was there with no one ever working on it. Only having one working elevator made it very difficult for the guests and staff. The staff were very courteous and apologetic but always having to share the elevator with carts of cleaning products and dirty laundry was not very appealing.

The first day we got there our AC was not working & our room was super hot. I had my two toddlers with me so that wasn’t going to work. I called the lobby and they were able to get us moved the following morning. They were very helpful! The gym is mentioned and says it’s 24/7 but for some reason my key would not open the gym door. The rooms are very clean and well maintained. We had a great stay, a few hiccups but they were fixed for us. They do have a cute pond with ducks that my kids loved, and they also have a restaurant on the lobby floor which is very convenient. Fast food and stores are also a few minutes away.

Location and amenities

The 2 reasons why I chose this hotel is because I was visiting my son in San Diego and the hotel was within 5 minutes from his house. The other reason was because they allowed pets and the walking grounds are wonderful. The hotel could use a remolding and also offer free continental breakfast at least.

When I reported the issue right away, front desk staff showed zero empathy and simply handed me a cheap box fan as a “solution.” They claimed the hotel was fully booked and offered no room change, no real fix, and no meaningful assistance. A pathetic box fan did almost nothing to combat the heat, leaving me to suffer through a miserable, sweaty night that felt potentially harmful to my health. This is completely unacceptable for a Marriott property. Basic expectations like working AC were ignored, and their response was indifferent and unprofessional. I paid for a comfortable room and received none of that. I strongly advise pregnant travelers and anyone expecting reliable amenities to avoid this hotel. Management needs to do better — this experience was disgraceful

The room was clean and no issues with our room. Unfortunately the hotel booked several softball teams. All the public spaces were unusable, cushions from couches were tossed around, the plugged in videos of their game on the monitors, all the tables were moved and grouped for their use. The hallways were filled with people running around and being loud.

The bathroom need to upgrade

Room was clean, property was very nice, bed comfortable. Pool and spa were well taken care of. Will gladly stay next time in town.

No pay for parking

Great stay!

No acondicionador

Toilet did not flush. no maid service in 3 days. no response from staff

Clean, good location Nothing

The place needs an upgrade specially the bathroom, the shower and the rooms. There was not what I was expected from the Marriott court yard. I was expecting a little bit more cleaner more bigger rooms it has a certain smell of their rooms that it’s pretty hard to sleep at night or stay there and the beds were not that great at all paying this much of money is not worth it to stay there that’s my recommendation

Can you believe that. It was the other way around. I showed up, but no room for me were there, but charged me for no show, even I showed up!

When I called front desk from the room I was told the one I booked had already been given to another guest who checked in before me. What made the experience worse was the way the situation was handled. I asked to speak to management and The manager was extremely rude, raised his voice, and acted unprofessionally instead of trying to resolve the issue respectfully. The tone was very upsetting I then had to give the phone to my partner to speak with him it was until then the compensation was offered which was free breakfast and parking, which did not make up for not receiving the room that was booked and paid for. I understand hotels can become sold out, but guests should still be treated with professionalism and respect when problems happen. Very disappointing experience overall.

The staff were great, but the hotel was not well-maintained and below the typical Marriott experience

Overall hotel was nice very fancy Im not sure if my stay was bad due to there being a baseball team there or due to the lack of staff caring about what their guest are doing. But the baseball team was loud and obnoxiously taking up the whole dining area (I understand its a comunal area) their children were running rampant with no adult supervision, playing ball inside they hit me and my family multiple times and parents never addressed it but staff didn't come to address the loud noises either. We also ordered food and our food took almost an hour to be severed to us and it wasn't even hot lukewarm at best, but we were hungry after being on the road for 5 hours, so we just ate our food,but it was a very uncomfortable situation the whole time. If you do stay here just dont eat there go out or order delivery.