Heritage Inn San Diego

Nothing the room was very bad and had patches everywhere on the wall Room smell like moisture and was very poor maintaining

The stay would’ve been great for the price except our room had no coffee maker (others did) and the young girl said they didn’t have any coffee makers when I asked for one. The renovated bathroom was very clean, however the old carpet (which would’ve been fine if it were clean) was so dirty and disgusting that I had to wear shoes or my feet got black. The beds weren’t like described in the info either. I normally never give bad or negative reviews unless it’s really bad. The carpeting in the room really got to me. It needs to either be ripped out or very deeply cleaned. I’m hoping that the renovations are not complete on the property yet and that this will be addressed in the near future. There also was no closet nor dresser drawers for clothing, which is also OK, but there was also no hanging wall rack to hang clothes on either, so we had to keep our clothes in our suitcase. An iron is provided though with no ironing board. 😅

The photos attached to this property listing are completely deceiving. The parking lot is full of junk scattered throughout. The Inn is in a state of disrepair. The door didn't close all the way and it was dented and scratched. There was trash on the walkways and corridors, included a spilled can of corn. We checked in and immediately checked out. I lost my money on the booking but there was no way to make it work. We didn't feel safe even though the Inn appears to be in a "safe" area. Do not believe the photos!

Bunch of roaches everywhere. Family ended leaving same day... rather do 2 hour drive back home than have a roach sleep with you.

The room had roaches crawling on the headboard of bed, walls, fridge, tv, carpet, and the carpet was dirty smelled moldy and was ripped. This is very unsanitary conditions. The parking spaces are compact and there was alot of trash out in the parking lot area around like fridges, furniture, and other bulky items.

Nice and clean

Beds were basically boxes and offered no comfort, pillows were essentially bags of cotton balls. Stained carpeting, squeaky doors and faucets.

Check in process took forever, they booked us into a room that was already occupied, overall cleanliness of facility was poor

The website said they have recently renovated but definitely not fully. Our bathroom was new, except for the door the furniture was old and pieces broken off. Only one bedside table one chair which was a rolly office chair, no closet or place to hang anything and the mattress was super lumpy. For the price it was a definite disappointment. I will say the staff was very friendly and helpful

Helpful in guiding me to local parks, restaurants. Professional and also just plain nice people. Thanks.

Beds are clean. Bathroom is nice and clean. Floor and furnitures are a little old, and seem not well cleaned before guest check in. Microwave and fridge are dirty. Quite location. Free and easy parking. Overall very satisfying stay for a 2-star hotel.

Horrible parking lot, sub standard beds with sub par mattress, broken floors

When I saw that this place had over 7 stars and was being offered for such a cheap rate I was surprised. I guess you get what you pay for, but this was no 7+ star hotel! The property was in extreme disrepair. The office where we checked in smelled so strongly of nicotine I couldn’t breathe. Fortunately the rooms didn’t smell, but there were a whole lot of other problems with them. The carpets were worn, torn and coming up at the seams. The furniture was literally falling apart, from the drawer face that just came off when you pulled on it to the bed that had an actual spring popping out from the side. The air conditioner did not work, only the fan portion. The display with the temperature and settings didn’t even light up. The outlet next to the bed that had the lamp on the nightstand would work and then a few minutes later it would just stop working. It went back and forth between working and not working several times during our two night stay. My guess is that there was some kind of short in the electrical wires in the wall, which seemed pretty dangerous. The jacuzzi was kept lukewarm and the jets didn’t shoot out like they should have. Instead they just shot straight up making it look very bubbly but not doing a think for the people sitting in it except make our hair very wet. The pool was not heated so very cold. Over all, the place was terrible. If I were you I’d pay a few more dollars and get a better place.

Room was infested with cockroaches. They would come out from behind the bed headboard. The carpet was very wet and big fans were left on in the room like it had just been washed but our socks turned black after 5 minutes of taking my shoes off.

Location. Lumpy bed. No table big enough or closet. Roaches at night. Cold shower. Keys deactivated twice.

The only positive aspect of my experience was the hotel’s location. My check-in experience was extremely disappointing. I arrived around midnight after a long trip and was treated in a rude and unprofessional manner by the front desk employee. Instead of helping me resolve the situation, he asked me to leave and I was left outside late at night without assistance. As a Mexican traveler, I felt unwelcome and discriminated against for speaking Spanish. The way I was treated made me feel humiliated, unsafe, and completely unsupported. No guest should be left outside in the middle of the night without empathy or an attempt to help. This was one of the worst customer service experiences I have ever had at a hotel, and it completely overshadowed my stay.

Easy and cheap stay

There was nothing there to like about. Location was OK. Some staff members were not very helpful. AC in the room we got initially was not working. We were shifted to a different room only the next day. The staff could not speak or understand english. Disappointing accommodation

It was ina good area Bed bugs

Room felt very dirty, pretty sure there were bugs