The Monsaraz San Diego, Tapestry Collection by Hilton

The AC in the room was broken. No other room available. We arrived late so no other hotel in the vicinity were available. Had to sleep with a table fan that blew “cold air”. The bathroom was dirty.

However it was clean and the balcony and courtyard was well maintained. The food in the restaurant wasn’t the best either but it was quick for a small kitchen.

The pictures were deceiving.

A/c was not working, no windows opened for fresh air. Did bring up a fan the second day. Property is cute though

The hotel overall was very clean, cute and conveniently located. But… the AC in the building was out but they did give us two box fans. There was glass on the floor on the patio. Outside of that it was okay. No pool although the pictures show a pool

My first room had two big fans, but the room was still 80° at midnight. I moved to another room with a portable AC unit that had a big hose taped to the window. It was loud and inefficient. The air was only cool right where the unit was blowing. The rest of the room was hot and weirdly humid. The tape failed, the hose wouldn't stay attached to the window, and the room got even hotter. My third room had working AC with the new thermostat, and it was comfortable. By that point, though, it was my last day. Needless to say, I never really got comfortable during my stay. I had also strategically chosen a room in the Hilton app because it had a cute courtyard view and was close to the outdoor terrace. Instead, I ended up with a view of a tree. Twice.

Nice rooms, great location.

The staff was so helpful, but the air conditioning wasn't working the entire time we were there. We had a portable air conditioner, but it kept filling up with water and we needed to dump it in the shower. Two of my colleagues had issues with power to their rooms. We loved the location though, just have to be ready for some technical issues.

We received ~25% discount for both rooms we booked (both had the same issues) but would not have booked if we had known. Very clean and perfect location but cmon’ air and tvs need to work.

No A/C or TV in room. This has been a concern with other guests for months and the property is really doing nothing about it! There are reviews from 4 a 5 months ago sighting these issues. Rooms and furniture are tired and showing wear. I think there was water damage in the room we stayed in. Was there for a birthday and anniversary and NO acknowledgement after calling weeks ahead to ask! I should not had to pay for my entire stay, unacceptable for a premier Hilton property!

The courtyard was so welcoming and chill! And our bartender Mitch was awesome. Good drinks and good vibes all around.

A special shoutout to the front desk employee who checked me in — he was incredibly kind and professional, gave the best recommendations, and made me feel instantly welcome. That level of hospitality really set the tone for my entire stay. The hotel itself was wonderful, but it was truly the people who made this experience exceptional. I left feeling so well taken care of and will absolutely be staying here again.

I can't believe this place is a Hilton. Absolutely brutal experience. They were OUT OF TOWELS FOR AN ENTIRE DAY! Morning, noon, and night. We arrived at 230 in the morning with a clogged toilet and they couldn't fix it for 16 hours! To make matters worse the a/c is apparently out in over half the rooms, so there is literally a garbage bag duct tapped to an open window with a ghetto rigged stand alone a/c and you can hear EVERYTHING on the street. Individually, these things would be disappointing but potentially manageable, but the collective response and every single one was just "Meh, yeah it is what it is...we're out towels...I know it's been ten hours but there is nothing we can do about it...I know your toilet is still clogged but there is nothing we can do about it....yeah the street is super loud because you can't close your window but there is nothing we can do about it" AND FINALLY THEY CHARGE THE WRONG CREDIT CARD! TWICE! UNREAL?!?! We will never stay here again and seriously consider what is means to be a Hilton Rewards member, because there was nothing rewarding about this stay.

Tv has good Chanel’s Ac didn’t work.

Fee $75 and offered me a fan. I went to my room and it was cute, felt modern Mediterranean inspired decor. But upon walking into the bathroom, the sink was wet and there was a towel on the counter. The toilet was dirty. I went up to front desk to inform them and the same gentleman handed me clean towels and a credit for free drink and apologized. I started looking for another space to book but literally it’s Memorial Day wknd and I ended up having to cut my trip short. I couldn’t find anything near my event and I refused to pay $600 for two nights. I noticed someone ate and threw their trash in the room trash can and I realized, what if someone else got the same offer as I to “try” the room and if too hot cancel reservation. The front desk man came to bring me the fan and I pointed it out informed him It grossed me out, he apologized. The only parking is valet and charge. The drains stink. The bar tenders drinks were good, it’s too bad the ambiance looked beautiful and seemed affordable but maybe no AC was the reason why!

Proximity to destination Booked a higher end room and paid accordingly. Upon arrival, room had not been cleaned as evidenced by unmade beds and rose petals all over the beds and floor. Staff switched us to a different room that was much smaller and the air conditioner was inoperable for our entire stay. The room was hot enough that we had to leave the door propped open to try to get some cooler air. Desk staff failed to provide enough towels etc, and we had to ask several times to get a couple more towels and wash cloths. Understandably, no hotel does everything perfect but this hotel is poorly managed. We will find other lodging next time we are in the area. My biggest frustration is that we paid for a bigger room with more amenities, but we got downgraded it an economy room with no attempt to give us a different room of the same class we paid for.

The room was very pretty and the hotel was super nice. The only bad thing that happened is that the AC was not working in most rooms and all of the ice machines were not working. The hotel staff was very friendly and it’s understandable that there wasn’t much they could do to fix the situation.

It was disappointing for a four star rating Hotel-room AC did not work. Also, a mold odor in the sink faucet when on in room 301. The gentleman staff Manny offered compensating for half of our stay along the two purchased items, which was accommodating. 🙏 Credit TBD in credit card.

Ac wasn't working. It was humid. Bathroom wasn't so clean and had a smell to it. Ice machine broken.

Property has nice modern design in the lobby, restaurant and rooms. Beds are comfortable, restaurant staff was helpful and the food was good. One block walking distance from the marina which has some restaurants. This was our 2nd time at this property. We stayed here a year ago and everything was perfect. Unfortunately maintenance of the property has gone downhill. We walked into our room where the thermostat read 80 degrees. We tried to turn the AC on but it wasnt working. We requested a different room but the front desk lady said they were booked up for our stay and had no rooms to move us to. She offered staff bring us a box fan but after 2 hours none showed up. Spoke to the manager who was able to move us to a room with a temporary window unit which was more comfortable but still not what we would expect for a hotel. He said one whole wing of the hotel had no AC which is not acceptable. They should alert customers ahead of their stay so they can make arrangements elsewhere if needed. The safe in our room did not work and another room’s refrigerator was not working. Hopefully they can bring the property up to Hilton quality. There is limited self parking on the surrounding streets. You will most likely have to Valet.