Canopy by Hilton San Francisco SoMa

The staff was great however there many small things that I won't be repeating my stay. The room was clean and well equipped with all the normal hotel amenities but no microwave. The rooms were very clean but are significantly smaller than other places I've stayed. The furniture layout is very thoughtful but in the smaller space, it leaves very little walking room. The shower and toilet are separate which is a great feature. The down side is that the shower is a wet room style so you have no place to set your clothes or towel without getting it wet. The biggest complaint and why I would not return is that arriving at the hotel is very difficult. If your lucky a space will be available on the curb but if not, your stuck circling the block, or walking in from another street. Also parking was sold out so I had to park overnight at the Mascone parking lot a block over. It's probably a better deal than the hotel parking fee and several other visitors were commenting on how long the wait was to get their car from the valet service.

Great stay!

Rude staff and not helpful at all. The bar staff kept staring at my party in a weird way so we left feeling uncomfortable. They kept talking about us pointing fingers. I wish they would have told us what the issue was.

Location Staff was rude, not helpful at all. Made a rsvp at the rooftop restaurant that they ‘lost’ and I didn’t get a table. Valet took forever. It was one of the worst experiences of my life. I cried a little.

This hotel was amazing! From the walk in shower, to the ceiling to floor windows, to the comfortable bed. Everything was A1! I wish I could have stayed longer

The room was great, the staff was great, and the inside of the property felt amazing. We love the rooftop bar and great views.

Great location. Close to good restaurants and bar. Lovely room

Very clean and friendly staff

Great hotel. Lovely staff. Nice rooms. Rooftop bar and restaurant is great. A little expensive but a must do for the experience.

New and modern Room was a little small but well laid out

Not worth the money. Mouse problem in the lobby. Downstairs restaurant is not open. Was told the coffee shop was going to open at 7am 7:20am still not open then the front desk said sorry it’s closed for the day because someone didn’t come to work. Valet was unorganized, front desk staff had zero desire to help. I called the front desk to get our car out of valet 20 min in advance and it seemed to be a huge inconvenience that I was calling. Apparently valet was supposed to give us a QR code which we never got. Took forever to drop our car and get it out of valet. At one point valet couldn’t find our keys.The system went down for key cards. No hospitality from the staff they are all there just for the paycheck. Shower floor in the room was gross. So disappointing especially because we just stayed at the Wilbur Litiz in Pennsylvania and loved it.

Exceptional

Exceptional

Convenient location!

We have stayed at canopy several times throughout the years and it’s always been good. However, this time the room AC was turned off in the middle of the night and it was extremely hot. We couldn’t get it turned back on. Additionally, we stayed for one night, but we’re charged three nights of valet parking. When I called the lady that I spoke with argued with me for 20 minutes before finally reversing the two nights valet parking that I did not use. It didn’t leave a good taste in my mouth afterwards and probably won’t be staying here in the future. Too bad.

Superb

Deco cute

La habitación es pequeña pero es bonita y cómoda, todo muy limpio y me gusta que hay para hacer café

Several lights in the room were not working, so it was very hard to see during night time. We still made it through the night as we were super tired, HOWEVER! We were woken up by the room cleaning staffs attempting to open our door at 9:18 AM!!! Luckily we put on the safety lock, or they could've just walked in while we weren't even properly dressed. Tbh, very disappointed, no idea why would any staff try to enter a room that hasn't checkout at 9:18 AM!?! Did not receive any further response after we notified the front desk either.

Staff were friendly and attentive. I left my phone in the car and the valet brought it to the front desk for me. The room was clean and the bed was very comfortable.