Extended Stay America Suites Chicago Schaumburg I90

I cannot express how poor my experience was. I arrived around 10:30 pm on my check-in date. When I went to check in at the front desk, they informed me that my reservation had been cancelled. When I asked who cancelled it (I knew I hadn't!) the attendant at the desk kept telling me the "third party" (hotels.com) must have done it. I later confirmed with hotels.com that was not the case. But in the hotel's system it had been cancelled. And they had no rooms available. No warning, no advanced notice, nothing. So I was out of luck & they were no help in finding an alternative other that pointing me to another hotel next door to "try there". I had made my reservation almost a month in advance and paid IN FULL at the time of the reservation. The hotel said they couldn't give me a refund because according to their system my reservation was cancelled and there were no charges. My guess is that the hotel found someone who would pay more for my room (the rate I had paid was a good price) and so they cancelled my reservation and gave my room to someone who was paying more. My hotel bill for my 3 night stay in the area tripled vs what I had made my reservation for. Extended Stay America Suites Chicago Schaumburg I90 has permanently been scratched off my list of places I may stay in the future. And I may not stay in any Extended Stay America ever again. To hotels.com's credit, they were helpful in getting me a full refund.

When you enter the hotel u can smell its bad. Hotel hallway looks scary and dark. Room doesn't have toothpaste or any complementary stuff. Room is dusty. Aircon is good its cold. Refrigerator smells bad and dirty. Stuff the way they look at you is scary. Never comeback here.

Room was clearly smoked in and when I requested a different room, they were unable to do so as the hotel was fully booked.

Staff barely at counter. If you're okay with a place just to lay your head then go for it. Very old, unkept. No bugs is the only plus.

Very good

It’s okay for price-performance but there are some issues. Bed was uncomfortable because they’ve covered the mattress with something to make it waterproof, so the parts of your body in contact with the mattress while lying down get sweaty and feel hotter. Even though it wasn't visible to the naked eye, there was dampness in the room.

Close to where I had to be They cancelled my reservation and lied and said I did or booking.com did. They must have overbooked as it was very crowded there. Said sorry no room for you even though I had a confirmation number and texted them that was come just late due to graduation party. He did nothing to help me. Couldn’t find another hotel except those costing 350-500.

Exceptional

First room, I had there was no remote. She went to go get the remote. Only to realize that something was wrong with the TV. I asked for the check refrigerator it was hot and broken as well. Went to the next room the bathroom mirror dirty, room smelled old. . I had a drunk man in the hallway on my floor sitting a case of beer. They have a kitchen, but don’t supply you with anything for the kitchen. You had to go reset your door room key everyday. Their breakfast was coffee, tea, granola bars, oatmeal packs and muffin.

This is the worst hotel that I've ever been to. The first room that they gave us wasn't clean at all. The second

Bad

They gave up my room and claimed they didn’t have a reservation which can’t be true if I got an email asking how was my stay was. I asked to speak with management but the front desk said management won’t be available until 2 PM the next day. I wouldn’t recommend booking this hotel, especially coming from out of town.

The broken air conditioner couldn't be adjusted to raise the temperature, and its plastic cover was broken and held together with tape. There was trash on the floor and the room smelled bad; the description says a queen bed, but the one in the room is a full-size bed.

The service was terrible. The room had an odor. It was not clean.

Great place rooms are clean area is safe the staff was excellent

- Front desk guy had me rebook upon arrival still in disputes with my credit card 2+ months later

The bed was uncomfortable you can feel the coils in that mattress.The room smelled like cigarettes. The neighbors were extremely loud. The door slamming was ridiculous the vents in the hallway must of not been working properly the hallways smelled really bad like food/ body odor.The front desk person did not have much to say besides do you need air fresheners. Finally we asked to get moved 2nd room was not bad but the mattress was the same. Great idea but it needs a lot of improvement.

Plastic sheets terrible bed

Exceptional

Good