HYATT house Chicago/Schaumburg

Nice

I recently stayed at the Hyatt House, and I wanted to share feedback about an issue during my stay. We requested an ice box/ice bucket so we could fill it with ice from the ice vending machine, and the front desk informed us that the hotel does not provide ice box/ ice bucket. This was surprising and disappointing, as this is a basic amenity that most hotels offer, and it impacted our experience. Thank You!

Hospitality is not great and very stinky. Not allocated room for long while checkin time is 3pm. Overall quite terrible experience. I won't recommend this place.

Your basically paying for the location if Schaumburg is where you plan to be... room are old and smell old, hallways as well. Staff was not very helpful with assistance I needed.

It was an okay stay. First floor restroom was very unclean (dirty towels, toilet paper, paper towels on floor) mentioned to staff which didn't seem too concerned. Lack of towels for swimming available, even after asking for more. Staff was nice, just seems to be struggling with basic maintenance there, like wallpaper coming off walls, bathroom door handle broken, generally just messy. Perhaps they were just low on staff and short on maintenance people and doing the best they can. Breakfast was good, room was nice.

I reserved a high floor room. They gave me a third floor. Entering tge room, the AC doesn't work, the faucet is dripping and the house phone doesn't work. We stayed in a smelly and humid room. We could not sleep. Hotel said it was the last room, so be it.

Very good

It was nice staff was friendly really my 1 complaint was we asked for the room to be cleaned and were told they are set days for housecleaning. Ok that’s ok and all but if a customer requests it, it should get done & we asked for clean towels it took forever

size of room and layout was greats This was a nice hotel... 20 years ago but it has got very tired and needs a makeover

It was good for work

Breakfast, main lounge area, access point Needs hair dryer in room.

Everything was awesome from the soft beds to the kitchenette. Our only complaint was that the bar was not open. We're on vacation for fun. PLEASE FIX THAT ASAP Bar was advertised but closed.

Exceptional

The place is a bit of a run down with wears and tears. Looked different from the Pic. May be the first and last time there.

I wish there was a shower in the pool area to rinse off instead of rinsing in the room before going down.

I like the breakfast bar. It has more variety than other places. The staff were kind. I wish there was a shower in the pool area to rinse off instead of rinsing in the room before going down.

Staff was very helpful, especially Isabella with the whereabouts of the hotel(food, places to visit). She was very kind and i had a nice time talking to her! Tasty breakfast first day had partially hot water but it got fixed during the stay

The complimentary breakfast was the highlight of our stay. The staff member managing the breakfast area did an excellent job keeping everything stocked and fresh, constantly refilling items as needed. The dining area was consistently clean and well maintained throughout the morning. Overall, it was a very pleasant breakfast experience. The room was unfortunately not as clean as advertised. The bathroom mirror was visibly smudged, as if it had been wiped with a dirty rag, and the body wash dispenser was empty upon arrival. The toilet clogged after the first use and overflowed, and instead of resolving the issue themselves, staff only brought us a plunger and expected us to handle it. We ended up having to purchase our own disinfectant spray and cleaning supplies to sanitize the area ourselves. In addition, the desk, side tables, TV, and drawers were covered in dust, making it clear they had not been properly wiped down in quite some time. One of the bedsheets had a yellow stain, which was very unpleasant to see, and the pull-out bed also had dirty sheets. Thankfully, we had brought our own pillows and blankets with us on the road, so we were able to use those instead, which made the situation a little more manageable. Overall, it did not feel like the room had been thoroughly cleaned or sanitized before our stay. The level of cleanliness and upkeep was very disappointing.

The room was unfortunately not as clean as advertised. The bathroom mirror was visibly smudged, as if it had been wiped with a dirty rag, and the body wash dispenser was empty upon arrival. The toilet clogged after the first use and overflowed, and instead of resolving the issue themselves, staff only brought us a plunger and expected us to handle it. We ended up having to purchase our own disinfectant spray and cleaning supplies to sanitize the area ourselves. In addition, the desk, side tables, TV, and drawers were covered in dust, making it clear they had not been properly wiped down in quite some time. One of the bedsheets had a yellow stain, which was very unpleasant to see, and the pull-out bed also had dirty sheets. Thankfully, we had brought our own pillows and blankets with us on the road, so we were able to use those instead, which made the situation a little more manageable. Overall, it did not feel like the room had been thoroughly cleaned or sanitized before our stay. The level of cleanliness and upkeep was very disappointing.

The room was horribly dirty. Including the bathroom and kitchen towels. The carpet was disgusting and their was hair all over. Kutchen sink was leaking. Ants on the floor where we were sitting for breakfast. Most of the tables were dirty at breakfast where we needed to sit and eat. Broken counter/toilet paper holder in the bathroom. No towels at the pool even when no one was there. No omelet station like widely advertised.