The Canyon Suites at The Phoenician, Luxury Collection

Quiet, beautiful, secluded, great pool

Highly recommend

Beautiful grounds. Good amenities. Great food. Some staff were very friendly and happy to help. Beautiful pool. Clean rooms. Unresponsive spa staff. It made it impossible for us to use the spa. Some staff were not polite unless generous gratuity was given. Short hours of operation for tennis pro shop, limiting ability to book courts.

We loved the Canyon Suites. Quiet, tranquil, relaxing, clean, wonderful polite staff that were beyond helpful, stunning gym, car service to local restaurants and shopping centre, green surroundings. My 15 year old said that the breakfast was the best she had had in any hotel! Perhaps the pool at the Canyon Suites could do with a refurb. It’s fine but the tiles around the pool need updating as does the pool itself.

Bad

Clean room, gracious staff. We had minor construction near our room - the staff responded quickly and moved us to a quieter spot on property.

Staff

Hotel is a bit dated and is overpriced . Canyon suites should have more

The Canyon Suites at The Phoenician was excellent and I would absolutely stay again. The room, service, food, property and staff were all we could have hoped for. The Spa was one of the best I've been to (and I've been to many!) and the complimentary breakfast each morning in the lobby was better than any sit-down restaurant. The pool staff was attentive, everything was so clean & the nightly turn down was a treat. Highly recommend There is some construction going on onsite and our room was overlooking the construction site. We weren't loving the view after a 6-hour flight from the East Coast. They were kind enough to honor our request to change rooms & the 2nd option (although on a lower floor was perfect!), I'm sure during a busier time of year, that may not have been possible, but we appreciated the effort & welcomed the change. However, we would have appreciated knowing about the construction prior to making our reservation. There was a shady character or two monopolizing the lobby for most of our stay and we had a hard time figuring out what her deal was and why she was allowed to hang out in the lobby, smoke pot & throw a birthday party for her 2-year-old daughter, complete with decorations, goody bags, ride on toys and all. But other than that weirdness - no complaints.

Very nice property

Gorgeous! Everything

Canyon Suites is awesome. Huge rooms. Super nice people. They don't nickle and dime you like other hotels. Bfast is good and plentiful. All the bottled water you wa t for no extra fees. The staff sent us candy, popcorn and drinks several times. The pool is fabulous. This is a classy place. We have been here 4 or 5 times and will be back.

I will always be back. What an amazing relaxing place with impeccable staff

Exceptional

Superb

👍

Fabulous resort especially the private Canyone Suites. Could use a room reno at this point, but everything is still excellent. Great service. Beautiful views.

Great experience. Only downside were some kids running around yelling/crying in the room next door to us, and in the common areas. But that is out of the resorts control. Other than that, we had a wonderful time. Highly recommend.

Friendly, quiet, beautiful.

Excellent service and breakfast