Comfort Inn & Suites Suwanee - Sugarloaf

Their listing states they are pet friendly, however, we were told by the rude receptionist lady that they only accept service dogs. Well, my toy poodle actually is a service dog but the lady told us it had to be for certain health conditions. After I stated that on booking, their listing stated “pet friendly, with no extra fee”. She told me “that’s booking problem”. She was already aware that it stated that on booking, but didn’t care. After calling booking customer service, they also confirmed that their listing did state the hotel allows pets (not specifically service animals). Fortunately, we were able to find a nice pet friendly hotel nearby in Duluth.

Upon check-in the desk clerk failed to give me my drivers license back which I did not discover until checking into my next hotel 300+ miles away. When I called back I talked to the desk clerk and she confirmed that she had the drivers license. She took a picture of it and emailed it to me so I could get a printout copy of it in case I needed it on the rest of my trip. I asked if the hotel would mail it to my home so I would have it when I returned home. It is now 10 days since I stayed there and I still do not have my drivers license.

Exceptional

Very good

Great hotel

The fact that is was close to the sports facility! The location is by the interstate! It was terrible, the tractor trailer and road noise NEVER stopped all night! The curtains would not close and the lights from the interstate shined through the window ALL Night! Management will not return any of my calls or emails!

It was a comfortable stay. The location was great, for what I had to do.

Bad

Exceptional

Comfortable and breakfast was good Our first night the traffic was incredibly loud. We requested a room change and they accommodated us immediately. The pool area looked dark and foreboding. I was looking forward to using the pool but opted not to.

I couldn't use Netflix or something because the TV was old, hair dryer was broken, so I couldn't dry my hair, and I was dissatisfied because there was no water provided in the accommodation

Exceptional

Exceptional

The first room bathroom was dirty, and there was a dead ant on the sheets. More ants came out later in the day on the desk in the room from the previous occupants. Our room was changed and the room was much better but the bathroom had hair on the floor and a dead small worm. There was not enough towels/rags. Cleaning lady did not want to give towels, she made us go speak to the front desk even though she was right in front of our room. The shower head was squirting water everywhere. The door keys are confusing and faulty. They had to be changed 3 times. The pool was terrible and not cleaned, the water was very cloudy. The pool area smelled bad we could not swim. The gym was the only ok thing but the treadmills did not work and there was no air in gym. The breakfast was ok but the sausages were very dry as if they were from the day before, the muffins were also hard. I would not stay again

I was hoping that the pool would be clear and open for swimming like other locations in Canada, but a bit disappointed. Customer Services

Everything

everything nothung

Comfortable

The rooms are pretty dirty, the bathroom had mold in the shower. The remodel was done pretty cheaply. Would not ever stay again.

Water pressure in shower was AMAZING. That is normally something that most hotels don't have and it was brilliant.