InTown Suites Extended Stay Atlanta - GA Suwanee

Bugs in room, elevator did not work all the time, got stuck in the box, Office locked all morning for check out. Office does not answer the phone or after hours emergency phone no one answers or calls you back. Keys do not work to get into room, had to stay another place for one Friday night. No refund. Phone in room does not work. No toilet paper. Nothing in Kitchen. No hangers, no soap.

I was locked out of my room at 10 at night because my access card was prematurely deactivated. It took roughly 20 to 30 minutes for someone to correct the issue. They do not allow the tenants to back their cars in. I received a ticket warning for backing my car in. Never heard of a rule like that before. The air conditioner worked however it was hanging off of the wall and made a hideously loud noise went on

Never stayed

Room smelled like previous guest had smoked in it. There are signs on the property about 150 feet from the building. The fan in the shower made thw bathroom smell of old cigarette smoke. Property was clean. Internet was really slow.

Lauren the front desk clerk was heloful, and Lawrence tge maintenance guy was helpful and available when needed. The room was clean, I enjoyed the stay.

Amazing staff is what really makes this place amazing

She told lies about every issue we had when I know hotel policy because I myself come from The Hospitality industry, I’ve been housekeeping supervisor 3 times in my 10 year run! Her deception was unbearable! The first room I was checked into had mole everywhere, the walls were dirty, floor was dirty, and the room was full of roach residue! The second room I was checked into was clean but we kept seeing roaches! So i immediately checked out CHECK YOUR RECEIPTS and pay attention to the rates you’re being charged because she will change them. I have 3 different receipts with 3 different prices mind you I booked through Hotels.com and everybody knows their prices are firm! I wish I had known about the Duluth location sooner!

When I got to the property, they deducted $50.00 from me accounted then asked for a $500.00 deposit. The proceeded to tell me that I needed to stay for a minimum of 7 days when I booked for 2 and 1/2 on Expedia. The front desk staff 2 girls were seemingly suspicious. They told me to check the room out first. Where they had three men loitering in the back. The room is run down and rugged. The other front desk staff said why are we letting people we dont know walk around the area. She then said to the other staff I dont know looked at me weird when I returned and then wanted to collect my $500.00. I had to go to motel 6 around the corner. She never reimbursed my charge.

The rooms are roach infested. I paid for a week and left the next day, they wouldn’t give me a refund either.

The room was very old musty & mildew smelling. Tub/Toilet dirt stains. Shower rod coming out of the wall on right side. Bathroom exhaust fan so loud with knocking noise. It was so clogged up and falling from ceiling that the plaster fell all over the place. Had to let front desk know everything going on. They said they would let maintenance know. No one ever showed up. That place needs to be cleaned, sanitized & updated.

Clean place and quiet area.

Kitchen equipped. Great Value.

This is purported as an "extended stay" accommodation. You need to bring EVERYTHING from a drinking glass to a coffee maker, silverware, tissues, dish soap, shower soaps and conditioners, pots, pans, etc. They litteraly give you nothing. So, unless you plan to stay for a few weeks, go elsewhere. Lots of people smoking weed all day long if you're into that scene...

Good livable place

Didn’t check in no one was in the office it was locked with a note saying no water be back when fixed. Others standing at the door trying to find someone said they hadn’t had water in two days and no one in the office during that time!!!

Room is comfortable and clean. Came and fixed Shower on a Sunday. Area is convenient, and a safe environment. Only drawback, on my fiancées birthday, we saw a roach in the sink. But overall, a good value

Warring is a calm manager and I like that. The room is convenient. The hotel is highway accessible and surrounded by restaurants. Close to stores as well.

I didn’t like anything. Never going back! No house keeping. No phone. Room smelled horrible

Never stayed they stayed that they didn’t have the room that I booked and closed at 7pm

Employee banged on my door. Insisted he check my room because i was in shower and refused house keeping. He told me someone there before me had crystal meth in the room. He then told me he checked and discovered that person had already checked out. I was beyond afraid at this point. I went to office and it was closed. The guy saw me and apoplogized. By this time im freaked out not knowing what would happen next. I had paid for 7 nights already thru orbitz. I will never recommened this property.