Staybridge Suites Amarillo - Western Crossing by IHG

I booked online and when I got there the hotel had overbooked Next time don't overbook

Weird smell in the 4th floor hallway… My room had a faint cigarette smell with a tinge of perfume and regret. Probably will stay elsewhere when I come back.

First off, booked room was not ready when it was supposed to be... they did not have a cleaning crew on duty to clean our already paid for room. Front staff did what they could to get us a room after a 1000 mi trip. They ended up providing us 2 queens and not the king bed which is fine. Going to the assigned new room there was broken furniture in the halls on the second floor the whole time we were there. We had to do laundry in the guest laundry room and the dryers are a complete scam. We did a small load and after running dryer on highest setting twice they were not even close to being dry and had to hang up in our room to dry overnight. Now, lets talk about the room! No shower curtain and the coffe pot was missing from the coffee maker. We had to line the floor with all the extra towels to keep the bathroom from flooding into another room. As for the day of checkout.... no notification to anyone in hotel that the elevator was out of service. We will never stay at this property again. I will tell everyone we know that travels through Texas or anywhere this franchise is located to steer clear and don't waste your money. Last thing, hire more staff and quit being a cheap manager also don't hide when a customer rings the front desk bell as you stand in lobby and act like you didn't hear it.

The staff was welcoming, room clean & comfortable but the property is showing its age.

Exceptional

I will say, the lady at the front desk was great. Super sweet and helpful and unfortunately I don't remember her name. The surrounding area is kinda sketchy and so were several of the guests. I didn't feel comfortable staying here with children. We stayed in a double room. Beds were made and towels were provided, but the overall room was disgusting. It looked like someone went in and did the bare minimum and left. Stains everywhere, dirty countertops, dishes in the dishwasher and microwave. Complimentary breakfast was ok. Would choose to stay elsewhere next time. Hopefully management steps it up here.

Breakfast was average nothing really negative to say. No ice machine available

The room was absolutely disgusting and when we brought it to the manager's attention she refused a refund. There was wads of hair in the bathroom, the shower doors had water stains like they hadn't been wiped after the previous guest. There were streaks of something that had run down the back of t h e bathroom door and spots that appeared to be blood. The toilet wasnt secure, when sitting on it, it rocked away from the wall, and the plaster was peeling off the walls. The kitchen faucet was loose and the wood on the furniture was full of huge chips out of it. We were afraid to stay and find out the condition of the bed, so we refused to stay and went to a Super 8 which ended up being 10x cleaner than this Staybridge. We routinely stay with Staybridge, but would not recommend this location at all for the price plus poor customer service.

One of our rooms had ants.

There was a dog that howled almost all day and some during the night. There were kids that woke up screaming and crying early in the morning and then continued to run loudly right above us. Between the dog and kids we did not get much rest. The walls are very thin apparently.

The pool was broken and breakfast was old the potatoes were dry and hard both days

Friendly staff and the variety of fruit at the breakfast was great! Room was run down, furnishings were old looking and smelled like urine. Understandable that it was a pet friendly place but it is not very clean

Disappointing

The room was NOT clean. It was the grossest hotel room i have ever been in. There were dirty handprints on the wall, stains and sticky stains on the couch- overall rundown and dirty. I am surprised at the rating for this property- it deserves a 1 or 2 at best. TERRIBLE AREA AS WELL. I WOULD NEVERSTAY HERE. My family and i left as soon as we saw the condition of the room.

Exceptional

We really enjoyed the clean rooms and comfortable beds. Both spacious and ideally suited for privacy.

We had bugs in our bathroom and lotion squirted all over the closet door. One of the dresser drawers would not stay shut. We also had to go to the desk to get batteries for our tv remote that didn’t work. Also good thing we checked our watch because the alarm clock was off by 1 1/2 hrs. Eggs were watery and tasteless. The bacon was the best thing

Hot tub and pool were great for a relaxing time with the family.

On our recent stay at Staybridge got the largest suite to accommodate our whole family in one area the couch and chair were ripped and stained something I didn’t feel comfortable sitting on. The curtains were stained the carpets were filthy. I don’t recommend this hotel to anyone and will never stay here again

Room was quiet and clean and large Pet relief area gross