Fairfield by Marriott Inn and Suites Augusta Fort Eisenhower Area

I reserved room and was billed but front desk refused to give me a room when I arrived

Kids loved the indoor pool and room was spacious

Location to family and clean room. Paid for a handicap room over a month ago and asked for 1st floor due to my husbands disabilities. Was told they didn’t have the room I requested then she placed us on the 2nd floor way down the hall. Made it even more difficult for my husband. Upon check out the gentleman asked me about our stay. I told him what had happened and he went to his computer and said “oh your listing was from a third party and we don’t honor those requests. So we just put you in what ever room we wanted to. If you want your requests honored you need to call and book your reservation directly with us and not a third party like Booking.com. Also you had to push a buzzer at the front door to be let in. I asked is this a bad area and she said yes and we need it for security.

My experience was great, nice, clean even though they’re renovating. Staff was very friendly especially the breakfast lady.

I liked the fact that they had a room for us at the last minute. I wasn't going to stay here since I had a previous reservation and didn't make it but my son wanted to stay here, so here we came. The lady who worked breakfast, I apologize can't remember her name but she was very nice and treated us like family. We always enjoy her when we stay, when she's working. They were remodeling. It was things everywhere, but the quality of the rooms for Fairfield was great. They could have had more options for breakfast.

The stay was great.

Hotels should be forced to add a banner that says ‘under renovation’. I know most hotels would get 0 bookings, but instead the hotels and Expedia deceive guests about the nature of their stays which is almost always based on reviews that happened when there were no renovations going on. You can include in the banner renovation hours and which floors are not affected. And explain you’re charging 75% of normal and comparable rates. What you should never do is lie. I stay in Augusta 4-5 times a year, and have stayed in this hotel many times but I won’t go back now. Very disappointing. Expedia should penalize bad actors like this.

It was quite, and the staff was friendly

My room was exceptionally clean, quiet and comfortable Didn’t know that they were going through renovations - things and equipment was everywhere in a disarray

Everything was good

It wasn't disclosed when I made the reservation that renovations were underway so there was limited access to facilities, limited breakfast options and construction going on in the main floor.

The staff is really nice here, and the rooms are clean and comfortable. However, we were not notified in advance that the hotel is under renovation, so the hallways, elevators, lobby and the lobby seating were COVERED in drywall bits, construction dust, and debris! Like they aren't even making an effort to clean up at end of day. Upstairs the hallways were dusty, phones were unplugged, workers gloves were tossed around. The normal breakfast area is closed, and a smaller area was set up for breakfast, which IS cleaned, and worked fine (except more limited food options). It was okay for our one night stay, but would have been unpleasant for a multi-night stay. The pictures shown on the website are inaccurate.

Our room was nice and clean, however the hotel is under construction and a lot of the amenities were not operational! It was under construction and the breakfast was limited’

The room was newly renovated I didn’t know the common areas was still being renovated

The room was nice and clean newly renovated. Construction for renovation of the rooms was badly thought out. There were containers with equipment scattered all over the parking lot and not contained to only a single area of the parking lot. This made it extremely hard to park without the fear of my car being damaged by the construction crew. The waste from the construction looked like it was managed by children. Debris missed the large container and was left on the ground outside the container to blow around in the wind and for guests to be in danger of tripping and falling from this debris. The containers were placed in the parking lot with no barriers or warning tape to help keep the guests away from danger. This is not solely the management responsibility it is shared with the contractor.

The room was clean, staff was friendly, the only thing is I paid for my room before I got there but I still have another $130 still pending on my account 5 days later

How nice and clean the hotel was, the staff was very friendly and welcoming and the breakfast was really good ! The noise on the floor from another room

To much noise I stayed for 2 nights I was double charge when I told them I had reservations had to constantly ask for to

Breakfast was very good.

Clean rooms