Homewood Suites by Hilton Aurora Naperville

Location. Many restaurants and stores nearby Dirty rub

Breakfast, location, staffs. Bathroom started smelling from 2nd day of our Stay and it never went away. Though staffs asked if we wanted to change the room but that was not feasible for just a 3 days stay

Pool was not clean and room was not that clean and hallways were dirty.

The housekeeping staff is amazing and hardworking, and the amenities are wonderful. Maintenance was also very attentive and helped us with our TV, which we truly appreciated. The only problem with my stay was on Saturday when we went to enjoy the pool area and hot tub. Unfortunately, there was a huge crowd from a party outside, and people who were not staying at the hotel welcomed themselves into the pool and hot tub area. There were no adults watching the kids. The children were running around wildly, using water guns, and spraying other people and kids around them. The kids were entering through the emergency entrance, which was strange because the alarm never sounded. They were able to come in and out through the pool and the back wing without a key card. Cars were also parked by the basketball court, and it was clear they were visitors who were not staying at the hotel. After that experience, we gave up on using the amenities because the area remained chaotic until the day we departed.

Exceptional

Location

Wonderful stay with excellent staff!

Very good

Clean rooms helpful staff great stay

Breakfast is fresh and very good. Staff are happy and good. Bathtub is clean and good. However the seat in the room could to be replaced. The dining table and seats are good. The environment is clean and beautiful. I can recommend this hotel to all my friends.

Amazing buffet. Not lacking anything Pleasant and spacious eating area

Superb

Easy check in. Nice rooms. Close to many things.

Clean staff helpful and nice

Breakfast was amazing n generous! Room felt so comfortable n staff very polite n helpful.

Location My refrigerator door was dirty on the outside

I had to go to front desk 4-5 times and yet they could not help me in my room to get my stuff. Very inconvenient and annoying

Top notch in a nobody’s perfect sorta world!

Great breakfast and great stay

3 adults and 2 kids booked for 3 nights in the 2 queen bedroom suite. The room was in rough condition. Hole in the wall by the kitchen table, sofa bed cushions were really worn down and sunken in, marks all on the walls, bathroom tub in terrible condition, stains on the walls in the bathroom, and the sheets and towels were stained. I've never stayed in a Hilton in this condition. Breakfast had a huge selection, but be warned on the weekends it goes fast. Staff does replenish the items but it takes awhile. And the choices on Fri were more than on Sat/Sun. House keeping "cleaned" our room on Saturday. Made the beds, restocked the towels, took out the trash from the 2 cans. That was it. They didn't take all the towels on the floor, wipe anything down, vacuum, or take out the other trash in bags, give us a new hand soap, or restock the coffee cups. 5 people in this room was a lot, we could have benefited from a bit more cleaning. The pool area was empty, but tidy when we went. Hot tub was extremely foamy when it was on. The temperatures of both weren't too bad. The breakfast area has a huge seating selection that at night fills up with a ton of people. It was night to have our group sitting there to gather and talk. AC in the room worked. And the outside noise wasn't too bad. All in all our stay wasn't terrible, but I wouldn't book it again.