Comfort Inn & Suites Baltimore Inner Harbor

The staff was very nice. Our room on the other hand had stained sheets, and the pull out couch was stained.

The location The bathroom was dirty rust on the bathroom tub floor someone else’s hair on the towels

Don’t book through Hotels.Com. I tried to cancel my reservation and gave them adequate time and they refused my request even through my husband was in critical help situation and they charged me o er $1,100 and I never checked in! Don’t use Horels.Com

Breakfast was good , No towel racks in the bathroom , slippery bathtub , nothing to hold on to ,nor even a hook to hang a robe etc . on . no control in room for the air conditioner …. tiniest towels for shower , no face towels given ….. have traveled a lot , used your inn before , this was the worst …. Towels not changed for second night stay , still wet from the day before !!

No problems just like the pictures

Rooms were good size Poor service, poor cleanliness , drab poorly updated facilities

The room was very spacious and large. The bed was very clean and comfy. We had a nice city view. Breakfast was very fulfilling and nutritional. The waffles were huge. I also appreciated all of the handsanitizer dispensers on each floor and near all common areas. Customer services was top tier from Day 1. The staff was very knowledgeable about the area and very caring to our needs. The over bearing sewage smell in the lobby was not appreciated however, when you got to your room, you didn't smell any odors. The plumbing in the room wasn't the best on the face sink and shower. Some of my towels had wholes in them and the shower had some rust build up.

Very good

The entire property is surface level nice but with seemingly every improvement failing. The elevator would occasionally skip a stop or open the doors between levels. The gym should entirely be replaced as the treadmills stuttered while running, the bikes having loose seats enough where they weren’t usable, and missing many free weights. The tv in the room did not have any usable channels as each channel said it wasn’t available. The bathroom with broken tiles. The elevator with the gold sticker walls all failing or the flaking fake wood on the sides. The toaster for breakfast that doesn’t toast anything. The wallpaper in every corner that is lifting up.

The comfort in is horrible I got out so fast forgot to get pics. I don't know if it is a Expedia room or what. They never have to worry about me again

Good

Room was clean and the hotel proximity to the harbor and restaurants was great. Staff was not friendly, the bed was hard, and the breakfast tasted like cigarettes. None of the drains worked well.

Location to convention center and staff Smells bad. Same key opened other rooms with person sleeping. My door got disposed. Very noisy. Toilets does not flush well. Dinning room and food disgusting. Staff otherwise we're nice and helpful.

The location was awesome The a/c.in the room didn't keep the room even cooler let alone one cold.

Next time, I will look for a hotel with valet parking.

Bad

Good

Very good

Nothing It was dirty . Right from the moment I checked in the lobby counters were dirty, the rugs in the hallway nasty, the elevators, ice machine, the bathroom, tiles in the bathroom, I can keep going. You don’t need to be fancy but be clean! I did not shower because I couldn’t bring myself to step into that shower. The neighborhood not good.

No breakfast available as advertised, never came to change bedding or given clean towels bedding had yellow stains. When asked for new bedding, staff member told me to take some and change bedding myself. Shower was filled with mildew.