Homewood Charlotte/Ayrsley

Superb

Not as nice as expected

Exceptional

Needed more meat options at breakfast

Safe convenient location

Nice hotel. Breakfast basic, staff nice and helpful.

Yes

Exceptional

Pillows

The location,nice rooms Pillows

Well kept!

Good

Room was large and spacious just not very clean.

Great friendly staff, Pet friendly with dedicated pet room area.

Great Staff. Have small dog got a first-floor room next to back door with parking. They know dog owners.

Good customer service!

Pros: - Clean hotel overall, and in a very nice area so i felt very safe traveling alone and taking my dogs out at night. - staff very friendly and helpful - overall clean hotel and good breakfast Cons: - The walls/floors sound paper thin. I could hear by upstairs neighbors just walking around which kept me up for hours over night and then again in the morning. - some minor issues in the room like one curain being broke, and part of a baseboard coming off. Overall i enjoyed my stay and liked the hotel. for a quick trip it wasn't that bad

All the floors in the hotel were very dirty. There was some mold in the bathroom. One morning I woke up and went outside and the front desk staff was sleeping at the front desk. Other then that it was okay for a short stay.

Our room was dirty. There were dishes left in the dishwasher that were dirty, and a post it note on the counter that said they were clean. I dont think they added soap or ran it as the door was unlocked. Next, there was no soap at the bathroom sink area, and 4 travel bottles of conditioner. The shampoo bottle in the shower was empty. The shower gel was maybe 1/2 inch left. There were no extra linen in the closet to make up the sofa bed. We had to go back down to the desk and get bedding of which we were given no pillow. After the 2nd day of our stay I thought we would get housekeeping service...well they came and took all our towels and left none. Not one towel. I left a note of the soap we needed and nothing was replaced. They also did not make the bed. I have pictures of everything the way it was left. I stay here every year when we come in town for our family reunion. We were very dissapointed with the appearance of the hotel hallways which were so hot and the carpet looked liked it was never cleaned. Filthy. The matresses were rock hard. The tv in the living room didnt get the same channels as the bedroom. It was just extremely dissapointing and we will not be back next year.

The pull out couch had rips and tears in the arm.We had to go and the retrieve the blankets from the front desk ourselves.They didnt provide any pillows so we had to share from the bed. The tub was perpetually wet and my shower steam set off the smoke alarm at 8am. And we were only provided 2 bath cloths in a suite that sleeps 3 to 4