The Ritz-Carlton, Chicago

They downgraded me because I booked on Expedia and were not understanding or kind about it either.

Everything was beautiful and the service was great. We will be back.

Location is great. Amenities plentiful from spa, fitness, rooftop bar. Feeling more corporate than luxurious. The club lounge floor not on par with Nola or St Louis and food presentations/offerings not nearly as impressive - was disappointing.

best service. nicest people. great room. excellent restaurants. its the Ritz and lived up to its reputation.

Conceire was fabulous

The property was ok, not a level of a real Ritz Carlton

I have stayed at this hotel a few times and each time it is better than the last. Great service, great location. Can’t wait to come back again.

Excellent experience

Some rude staff, poor cleanliness

Staff is fantastic! Great choices for food and drinks at hotel!

Our family had an excellent stay! All staff were superb! Everyone met you and served you with a smile! When hands full with items and needing to use the elevator, someone would provide assistance……very observant of need……nice touch!

We’ve stayed at some really nice hotels so keeping that in mind, we had high expectations for this being our first Ritz Carlton stay and it just fell really flat. The front desk staff were nice enough but nothing overly warm or anything that separated it from any other hotel. The room was clean but again pretty average. The bed was very comfortable but the pillows which are down or down alternative had such a low fill power, they were just awful. The most disappointing part of the stay was by far the room service. Our bill totaled nearly $300 which we’re happy to spend if it’s good but the chicken wings which are advertised as “crispy” couldn’t have been further from —extremely rubbery. My husband described his waygu steak “like eating a car tire” (never experienced waygu that bad before.) The cocktail sauce for the shrimp cocktail had zero horseradish. Just a very odd experience overall and it was enough to not order room service again for the remainder of our stay. The spa was also very …average. My husband said his massage was actually pretty good but mine was nothing at all out of the ordinary… probably one of the lowest ranking I’ve received honestly. The staff at the spa desk and in the locker room though were probably the best part of our whole experience — very friendly, helpful and accommodating. All in all, it wasn’t a terrible stay here but it wasn’t great either. Location is solid but I’d save some money and stay elsewhere to get better food and pillows.

Enjoyed my stay and would definitely recommend to a friend.

Amazing place! Great location. Very attentive staff.

The hotel and service were emaculate

Enjoyed a very comfortable stay.

The spa overall felt a little dated. The fitness area was fabulous.

The hotel was beautiful! Enjoyed a relaxing weekend.

Room was cold

Excellent service, room was very clean. The food at the on site restaurant was great as well.