Hilton Durham near Duke University

Everything was great except the television. I didn’t find it user friendly. It didn’t work the first night, but when they were able to get it working the next morning, it kept shutting off every few minutes. As I was standing in line to check out, the women in front of me complained about the same thing. I was offered a breakfast voucher for the inconvenience of the television not working properly.

Everything was ok except for the breakfast. The buffet is 21:00 a person but it’s the same thing as complimentary at other hotels. There was only one staff member with a lot of guest . Needless to say. The service was terrible.

Clean room

Day number two my bed wasn’t made, but I was offered 5000 reward points and a breakfast for my bed not being made. It’s just a horrible experience and returning back to my room to see that. Lastly, I was told to pick up the Coupon from the front desk for breakfast by entering the breakfast area. There was no one there to get me therefore I walked in and began to get it in the buffet area before I was approached by a worker and then told me she hadn’t checked me in for breakfast. Keep in mind there was no one there at the register or in the area.

Ask for coffee pods for Keurig. Only 2 in room. Not replaced. Had to call front desk, given 3. Not replaced again. Not sure why this happened. No free coffee at hotel.

I booked one night. Decided I LOVED the property, gym, pool, so much that I wanted to stay for a 2nd night. Serena, the front desk girl, was absolutely the most wonderful pleasant person I have ever dealt with. She moved rooms and bookings around so that I could stay in the same room without having to move, helped with expedia for the 2nd night, and was continually pleasant and friendly. Her manager should DEFINITELY give her a RAISE!!! She is the hotels BEST ambassador! Thank you Serena!

The staff and facilities are great‼️

Very nice stay! Enjoyed my room and amenities

The best !

The floors are dirty everywhere The hotel is beaten up The room carpet is dirty and felt wet Stay away

Enjoyed our stay. Very clean and comfortable.

Good

Pleasant

No iron or ironing board in the room. No freezer in minifridge. Otherwise great.

Breakfast was li late but everything was good

Superb

It was an extremely busy graduation weekend so the staff was doing its best. It was convenient location to Duke university.

Easy access to highway, clean, staff helpful.

Superb

Perhaps the biggest drawback was that there were several car break-ins in the parking lot during our stay. Windows of at least two cars were smashed through, which draws the safety and security of the property into question.