Royal Inn

I booked my stay through Expedia. I arrived at the Royal Inn at 9PM and was told that there was a problem with the internet, so they were looking for my booking. Eventually the attendant took my passport and showed me to my room. At about 10PM there was a knock on my door. I was not expecting anyone and had no confidence in the area of town I was in, so I did not immediately answer. It was the same hotel attendant, who then began to pound on my door and yell at me that they could not find my booking and that I needed to leave immediately. I was perturbed and showed him my booking on my phone. I tried to remain calm but he was infuriated, which rattled me. He said I needed to leave and he was going to call the police. I decided to call the police myself. While on the phone with the police, the owner of the hotel arrived. During our conversation, I contacted Expedia, who confirmed both my booking reference and the Hotel Confirmation number, indicating that the Royal Inn should have had my booking on file, The Royal Inn claimed they did not. I am more inclined to believe Expedia than the Royal Inn. I was forced to cancel my Expedia booking and pay the hotel directly, in cash. I woke up the next morning with a large bite on my back and found a blood-filled bedbug under the covers. I have pictures and video evidence of this. It was a terrible experience and I would not recommend anyone staying here.

Don’t do it hotel is a death trap

This is an old Days Inn. The motel has no sign at its entrance. Musty smell across the entire property. Room was clean - after I got checked in, which took a while due to staff not being at front desk for well over five minutes. Not recommended; this motel needs a LOT of TLC to be considered welcoming.

There were roaches in our rooms the whole place was nasty. Totally unkept! I was very embarrassed because I made the reservations for all 3 rooms. This was my first time on Expedia and I won’t be back!

Wish new owners luck in finishing the improvement.

The rooms are under-kept. There were lots of roaches

Room and premises are so terrible. Room was leaks on ceiling, no power at some area such as phone, tv, etc. no basic necessary items such bathroom utilities. People crashed lines on my car at parking lot.

We didn't even stay. We ended up on an air mattress at a friend's house.

This is an older property but the room was actually quite nice. Clean, quiet, good heat/air unit. Good for an overnight stay while traveling.

Inside of the room is acceptable. AC, heating, fridge, microwave, shower work well. Outside stairs, doors look bad, ice makers broken.

This was the absolute worst hotel on the universe.It would have been better to sleep outside.The bathroom was dirty.The bed had cigarette hose in it.The room smelled like cigarette.It was, uninhabitable, it was worse than that i called expedia immediately to get a refund and get another room.the company i reserved this hotel i called the the hotel, and they said that I had been there for an hour and they would not refund my money.I literally was there for thirty minutes.And during thirty minutes after seeing the second room, cause the first one was atrocious, I immediately grabbed my things and left.I asked for a refund. they told me that the manager of the hotel was unwilling to give me a refund.I had pictures at documentation.This hotel was absolutely uninhabitable and expedia is absolutely ridiculous for not even asking me or asking me to verify what pictures or anything that just would not give me back my money.So I probably won't be using them again either.And letting everyone that I know not to book with them

Would not recommend booked in a hurry last minute traveling from Pa noticed multiple syringe caps on ground outside room enter room and water marks down wall next to bed and mold in bathroom needless to say I instantly got my deposit back and left

Rooms are not up to far like they supposed to be the only good thing about it you can have a smoking room

Need to be upgraded furniture tore off the walls sheets where not clean

great hotel

Nice room

I was booked for 3 nights but I couldn’t stay not even one hour rooms are so nasty

Great customer service and clean room

This place needs overall renovation. There is no phone service. The numbering of rooms makes no sense. I had a double bed reservation and was given a single bed. The place does not look clean in the lobby or elsewhere. The repairs done to the rooms are quiet visible when a customer should not be able to tell there was repairs. It looked like a dump. I stayed with them because it was one of the closer rooms to Duke. I won't be staying with them again. Oh on your website they have smoking and non-smoking rooms. Yet when you sign in they tell the smokers they will be charged $250 per incident. I don't smoke and did not want a non-smoking room but you can see that form was incompetence, if not illegal.

Good