Holiday Inn Express & Suites Indianapolis Northwest by IHG

The air conditioning leak water on one side of the bed near the near the window the carpet was soaked, and I walked right on it. They came and put towels down, but we couldn’t get out of that side of the bed in a stink bug was crawling up the wall called the front desk and they came and got it cause I couldn’t reach it. Then when we got ready to go to bed, spider was crawling up the wall and after all of that, they gave me $25 off and that one night was on 39th wedding anniversary not the memory we will it. Location on the way to Chicago

There facility is good. Stayed there a couple times. Pool wasn't open which was the main reason for the stay. Pool wasn't open.

Only the breakfast and the staff work hard to be nice I stood in the hotel for 5 days and only got room services ones, I had to accumulate my dirty towel in a corner and then place it outside my room so they can see it ; and lobby was extremely hot when weather was like about 92 and staff was sweating with the heat, also bathroom floor were dirty and air conditioner in the room was not working properly

A great place to stay

Exceptional

Clean, good breakfast, and friendly staff.

Superb

Superb

Superb

The tub was stained and the pool was dirty

Very nice place. Quiet and ckean

Superb

Neat and clean, easy access, good breakfast and courteous staff. Nothing to complain about

Location and price

Exceptional

Unfortunately, the gentleman that checked us in was not trained very well when the fire alarms went off he did not have a clue what to do so we followed the direction from the fire department when they showed up. When we arrived, the person checking us in gave us the pool hours and then once we settled into our room, we found out the pool was closed due to an issue from the day before and they offered us a pool at the hotel, Next Door not a very professional offer. I did contact Expedia and they did a great job helping us out, and I also did contact the general manager of the hotel. He did apologize for the lack of training of the person that was there checking us in and dealing with the fire alarms. His plan was to be sure this person is retrained as needed, which we appreciate on the Plus side since we decided to still spend the night there the breakfast was very good and Reina did a wonderful job taking care of the breakfast area the food was very good and also the whole kitchen area was spotless. Doesn’t get any better than that which helped make the issues of the day before a bit better thank you, Reina.

Nice place but too expensive

Everything was perfect!

Good location. Friendly staff. Our stay was right after valentines day and there were leftover rose petals on the floor in our room as well as a large wad of hair in the corner of the shower. So cleaning crew needs to step it up for sure.

Very good