Kimpton EPIC Hotel by IHG

Love the view from our balcony! Rooms were clean and bathroom was spacious. However, lighting could be a bit brighter for us women getting hair and makeup ready. The front desk staff can seriously improve their demeanor. I called them twice and they were dry, monotone, not warm or jolly at all. The day of checkout I walked up to the desk to the 2 girls there talking. I greeted the one who was actually working the desk and asked my question. She didn’t bother to greet me at all or much less smile. Felt as if I was interrupting their conversation with her facial expression. No customer service skills, smh, she is the biggest reason for not giving 5 stars.

The hotel is excellent.

Fastest room service I’ve experienced. Had to stop by the front desk to let them know. Couldn’t hang up the phone fast enough before room service was at the door. Water view room was perfect has well as the staff was very helpful. Pleasant stay. Conveniently located near food and shops.

Room was clean, service was always there when needed. Zuma in the lobby is always a bonus. All around was a good stay

The entire staff is as professional and accommodating as any 5 star all inclusive resort.

The best

Everything was so nice. I wish we could have stayed longer!

We love the Epic and have been

Perfect

great stay

Nice place. great location. very reasonable.

Love this hotel!

Wonderful staff. The hotel needs a deep cleaning.

位置一流，离商场非常近，过桥大概行六分鐘後到商場，服務態度好，高端大氣，总之是不错的選擇

Tranquilidad,

Staff was very helpful, clean hotel, pool area was smaller than expected. Traffic was horrendous.

I’ll start by saying I’m pretty chill and low maintenance, however I feel compelled to share my Awful experience, long story short…never stay here unless you absolutely must. The room was FILTHY, the tables had sticky liquid on it, the floors were FILTHY! My feet were black on the bottom from walking on the floors, there was what I believe to be public hairs in the shower, the bathroom floor had make up all over, the iron had something sticky all over the handle…disgusting, the phone was COVERED in foundation. And a little cherry on top, I left an expensive hat behind and of course “it wasn’t found”. I wouldn’t stay here again if they paid me!

Thank you to all the staffs.

The parking situation was terrible I’m not going to lie. The guys just stand around talking amongst themselves and when you ask for help with valet or parking directions they act like you’re interrupting their conversations. They hardly speak English so there’s a language barrier there. Be sure to bring your own snacks, water etc. everything costs & they put a $10 price tag on a bottle of water. It’s just not a pleasant experience. Hospitality was not there at all. Do yourself a favor and book another hotel where you don’t have these troubles. It’ll be a great inconvenience to your stay. Don’t even bother.

No steam No Sauna No jacuzzis