W Miami

Great

Good service.

Location The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again

On the day of check‑in, I filed a report with a representati She provided an incident number, but I no longer have it. I’m asking if you can please look into it, as the issue involved a prejudiced remark made by one of your employees. The incident occurred at the hotel located at 485 Brickell, Miami, FL 33231. Since there was no ice machine available, we called the front desk to request ice. When it was delivered, I said “Thank you, we’ll probably ask for more in an hour.” The employee responded by saying “SPANISH.” This was shocking and completely inappropriate. We were attending a function and fashion show for Swim Week, and there were many guests present from all backgrounds. I cannot understand how a hotel employee would say something like that to a guest.?? I would appreciate your assistance in locating the incident report and addressing this matter.

This was my second time staying at the W Miami! Love the hotel, staff and location in Brickell! Conveniently located close to all my favorite restaurants, Cipriani and Capital Grille!

The location was convenient for our stay and close for the cruise ship. We were very unlucky as after booking in December and two weeks before our stay in end of April - the hotel that’s costs $500 a night notified they will be doing construction… we didn’t get a chance to enjoy the outdoor pool or patio and it was noisy and we were on the 5th floor. The TULUM bar was ok- the staff was amazing - but $42 for a small salad with 4 shrimp… just extremely overpriced. I have stayed at W hotels before in other states… this was my least favorite… I don’t think I would return here personally. But rooms were spacious, clean, the light in the bathroom was terrible for doing make up tho… sometime very confusing to me why designers don’t include basic understanding of what is expected of such a pricey hotel.

The property was very clean and welcoming

Kind staff and great location

The room was not properly prepared—no clothes hangers and a toilet with extremely low water pressure that clogged easily. These are basic issues you wouldn’t expect at this price point. The biggest disappointment was discovering the pool was closed for renovations, which was never disclosed at booking. In Miami, that’s a major amenity. Had I known, I would have booked elsewhere without hesitation. Service made things worse. We checked in at 7 PM for a one-night stay and asked about late checkout. We were told to call in the morning. When we called at 9:50 AM, we were told it was “too late” despite an 11 AM checkout. I felt completely disregarded which is something that contradicts past experiences I’ve had with this brand. No manager was available to help. Overall, this felt disorganized, poorly managed, and far below expectations. What should have been a great ending to our trip ended up being the most frustrating part. This felt like amateur-level operations with poor communication, lack of basic room readiness, and inflexible, unhelpful service. For a brand that markets itself as upscale and experience driven, this stay missed the mark completely.

I will never spend my hard earned money and stay here again ! Easter weekend I stayed at the W (they are not cheap ) and unfortunately my room at first glance seemed a bit dated but I tried to remain positive until noticing , peeled wall paper , a BROKEN lamp , peeling lampshade , stained shower floor and chipped furniture ! The broken lamp was placed facing the mirror intentionally in hopes I’d overlook it I guess, how could housekeeping miss this the room is detailed with lot of mirrors. I’m beyond disappointed and dissatisfied, after notifying the manager all I was offered were a minuscule amount of “bonvoy” points , clearly I wasn’t taken seriously . Also if you book here do not use a debit card you will get a surcharge up to $100 immediately swiped from your bank account along with anything you charge to the room . I inquired about this and was met with annoyance from the front desk staff member that I didn’t deserve (her manager explained to me in a bettter tone but that shouldn’t had even escalated to that) . The W brickell does not meet Marriott or my standard at all , I will never book here again ever. My experience here left a terrible impression on me and ruined my stay completely. Every night there made me feel as if I wasted my money just by looking around at my damaged room . I regret my stay so much and I’m m saddened . I sent an email weeks ago with no response, I guess my voice dosent matter either .

This is a 3 stare hotel at 5 star prices. The hotel shares its amenities with other residential buildings and its a construction zone - it is a complete S*** show.

It was amazing

Restaurant closes at 630.

Everything was great!

room was horrible walls were wrapped with cheap materials deparating from piece to piece and balcony was very dirty

Excellent service

Staff was VERY friendly and welcoming, hotel and room was clean and comfortable. I have nothing bad to say about our stay at the W.

Bueno

Dust layer, not very clean, very noisy.

Passable