DoubleTree by Hilton New York JFK Airport

Nice hotel. Clean updated rooms. Front desk staff was not friendly. A lady who I believe to be a manager approached s we were waiting to assisted and proceeded to greet the flight crew who came in after us, by passing us to check them in and never acknowledging the line of customers waiting to check in. The lady that checked us in was more concerned with her phone than assisting us. There was one young man who was very polite and helpful when I went down later to purchase some items. in short this appears to be a flight crew preferred hotel and the staff caters to them.

Pleasant

valet parking for retrieval took to long when leaving. parking service

Good location

The place was pretty clean but didn't have bell hop carts to assist with our luggage. I found this was absolutely a disappointment. I was also hoping they had a pool other than that staff was great.

Beautiful spacious room, very comfortable bed and pillows, and a great shower. More space than usual for storing luggage. Latoya at the front desk was particularly helpful and even let us into our room before the 4 o’clock check-in. Noisy air conditioner. For the price of the room, I would have expected breakfast to be included.

Typical airport stay but nice staff

Not a good hotel, the staff are not very friendly at all.

Everything was great

Very convenient and good service

Staff was very kind and helpful, Our room was clean and well maintained

No restaurants or fast food within walking distance. Hotel restaurant only offered a pricey, unappealing buffet. Hotel snack shop very pricey. JFK shuttle worked well.

The hotel room itself was spacious and clean. The bathroom was also spacious. The staff members were not very helpful. They were more preoccupied with having their private conversations and trying to decide whether they were going to go to Walmart together after work. There weren’t any very welcoming and didn’t really explained the amenities of the hotel. I won’t be staying here in the future.

Thay charge for little thing

Everything was good

Staff great. Got Into our room early. Good pizza recommendation. Only minor complaint was a noisy a/c unit.

Very nice staff and had excellent drinks at the bar. Would stay again

The only two good things that we can talk about is the proximity to the airport, and the shuttle was free.

No complaint

Staff was very nice and check-in was good