Doubletree by Hilton New York Times Square South

After my first night, I woke up with an intensely itchy rash on both of my arms. The rash consisted of small, red, raised bumps and continued to worsen throughout my stay, eventually spreading to my legs. I've visited New York many times and have never experienced anything like this, so I asked housekeeping whether the hotel's laundry detergent, linens, or cleaning products could be the cause. Due to a language barrier, my questions went unanswered. I requested that my sheets be changed, which finally happened after the second night, but the rash continued to worsen. At checkout, I again asked the front desk what products were used in the hotel and was told someone would find out. Hours later, I still had no response. Before leaving, another employee took my contact information and left a note for the assistant manager, but I never received a call or email. The most disappointing part was the complete lack of concern or follow-up. I had to return home and see a doctor for a medical issue that should have been taken seriously while I was still a guest. For the amount we spent, I expected far better customer service and believe a refund is warranted.

Stay was excellent. Room was clean and well maintained. Very busy due to major events in the city but was not properly staffed to accommodate rush of guests. Staff did their best but certainly could have used more help, especially in the restaurant. Breakfast buffet was good, but restaurant was significantly understaffed for a dining room of that size.

The lobby is small dirty. The entrance is not nice at all. Room was small and carpet smelled of iron. I guess you get what you pay for. I will not stay here again. Front desk staff was friendly and th rooftop bar was nice.

The hotel was nice and clean. The room was a little small, but that’s to be expected in NYC. We had a great view of the Empire State Building. We were near a lot of restaurants and shopping. The rooftop bar was really quaint and cute with beautiful views overall it was a great price for a nice stay.

The staff was wonderful. The room was tiny for two adults and two teenage boys. However, the location was perfect and the rooftop terrace and bar was Amazing! We had a great week❤️

location is great!

First of all I was promised breakfast with my reservation but the hotel denied it for me. Second the room was very small and there were no room even for walking. The vanity and shower too small and the room was too laud. I will not recommend this hotel again and I won’t stay here again

Staff were friendly. View was amazing. Room had drain flies unfortunately.

It was such a nice hotel for an affordable price. Convenient location to Penn Station and Hell’s Kitchen. The rooftop bar was such a nice pleasant surprise

A great return stay. Wonderful staff always ready to help. Great service. Appreciate the location, the clean rooms and amenities. Always come back because of this and value for money.

Great location although restaurant choices nearby may not be the best.

Room was too too small

I have stayed at this hotel, many times and it has always been dependable. The staff has always been very nice. Except for a few broken items occasionally, the room was clean and quiet.

Excellent stay. Far enough from the craziest of Time Square but still a nice central location. Small according to most standards but plenty spacious for 2 by NYC norms. Clean. The bed was pretty comfy. It was decently quiet, like yes you can hear faint sirens etc, but we slept like babies. After walking 10k steps a day it’s amazing what you can sleep through. We had a beautiful view of the ESB too. Very walkable to shows and MSG among many other things. Metro access was a block away. Excellent staff. Was offered free breakfast after simply chatting at check in about a tough day I had right before this trip. Also, it was an anniversary trip and champagne and chocolate was left in our room with a cute note. Being able to leave luggage at check in was nice so we could go out and explore before the room was ready. Approaching check out our flights got canceled and moved to much later in the day, post check out time, and they allowed us to still store our luggage with them while we took advantage of the unexpected extra time then when we weren’t sure how to get to the airport, Ubers were canceled/airport was closed for 1/2 the day due to a fatal runway accident, the front desk staff was able to assist in getting us someone to the hotel that could take us to the airport. They really went above and beyond and it was very much appreciated. For the staff alone I’d come back and stay here next time and I hope corporate sees and rewards their efforts. Overall 10/10.

Amazing place to stay. Right in the heart of everything

Great hotel at a great location

Staff was very helpful.

The staff here were fantastic. It’s a small, busy lobby but they were awesome in helping us with luggage and advice.

The space in each section is very narrow which makes it difficult to move around.

There was an issue with Expedia, and Expedia cancelled my reservation, but the agent at the hotel was quick to resolve it in person and accommodated us so swiftly. You can take really nice city pictures here! The view of the Empire State Building from our room was impeccable. You can also get a really amazing view and pictures in their rooftop lounge. Love their pesto flatbread! Will be back soon!