Hudson Yards Hotel

Otherwise, please note this hotel is not in Hudson yards, certainly walkable and a very convenient location to Times Square and the Port Authority. The Housekeeping was abysmal, however. Didn’t replace soap or shampoo, there was grit all over my floor, nothing was wiped down, and the bed wasn’t properly made. I was there a week, and it only got worse as the week went on. The room was old and tired and something they just slapped a fresh coat of paint on without doing the real work to update it. There was a cabinet panel that kept falling off the entire week I was there. The only window I had was at the top of the staircase, which there were always people standing there. Apparently it was a popular place for Instagram photos. I actually had people putting their hands over their eyes and pressing up against the glass to look inside my room.

That was the only positive thing!! The cleaning terrible ( after 2 days of 2 boiled eggs in our fridge owned from anterior clients we delivery to the front desk ! Lot of hairs in my bed sheet

The air-conditioning needs work and the TV may have worked but we were unable to figure out the way into the system. We've stayed here a few times and will continue to do so. Just fix that AC!

It’s a barely holding on facility. I had a manhattan suite that had tile missing and lights not working. With black furniture I cud hardly see anything. Thier AI chatbot was incorrect to state iron in the rooms. When requested they did service it.

Very good

Great location! Just a few minutes walk to Times Square and other tourist attractions. We didn't stay at the hotel during the day, but it's great because of the location. The small backyard was great to relax in, and the gym was ok. You can at least do some excercise. ;) I would recommend it because of the location and the price. The Staff we almost didn't talk with so it's hard to give a score for that. It could have been cleaner.

The property photos are not what they really are, location had no wifi and I wasn’t notified before checking in, Staff did show how empathy, however having no wifi in a hotel and not being notified in advance is a no for me seeing how I work remotely. Also, rooms are extremely small.

Great location and staff was awesome. WiFi was not great in the rooms which was a hassle. Tv didn’t work but overall room was good.

This place was terrible. I just checked into the hotel this afternoon, and, unfortunately, the accommodations are unacceptable. The first room had a nonfunctioning television with a view of a homeless encampment. I asked for another room, and the staff graciously offered me another suite. However, that room had a non-functional air-conditioning unit. It rattled at a high decibel level. I then asked for a third room as an alternative, and this room had the same homeless encampment view, just one floor up, and the couch was soiled with numerous unidentifiable stains. After the third try, I figured this was not working out, and they wouldn't give me a refund. It was infuriating.

Location and value for money - basic but all you need. N/A

Very good

It was value for money and well maintained in the heart of the city. Only improvement I would suggest is to add few additional things in the bathroom

I live diagonally across the street and the location of the hotel is excellent for my guests to stay

Nothing, no WiFi in my room wouldn’t switch me. Staff was rude and unprofessional

Simone and Ray (special note cos they were stand out), and all the staff were warm and hospitalable. What a lovely experience. For NYC to have this great gym, and super work space was a wonderful bonus nothing

Suggest staying in Chelsea instead or soho or lower east side.

The hotel is well located within the reach of Hudson River piers, now a very trendy area, at the moment, with a younger crowd into fitness. I'm afraid I've noticed that the hotel's proprietor should take more care of rooms repairs, and well maintenance of the hotel overall. It's been nicely decorated, but services like wifi and local NYC tv channels were poor at times. Overall the staff were very attentive and keen to help, with any of the guests staying issues arising. Certain requests from the guests , should be more heard and acted upon. For instance, if the guest asks for the room to be cleaned at the early opportunity, it should be done accordingly. Apart from that, it was a very nice and confortable stay that will be repeated. Another annoying thing was that the smell of cigarettes smoking in the evening was intense. Should not be happening, as the premises are smoking-free and should be monitored more intensely. I suffer from respiratory issues and it was not pleasant. Moreover, I was told that there was a 'restaurant' annexed that was closed. It should be a good idea to reconsider franchising the empty space, to offer guests the chance, at least, mornings fresh brewed coffee or tea, and some bakery delicatessen that always embellished the guests stays. Well done and keep the good work, you have a good product there.

The room was not as pictured. This"hotel" was a partially renovated motel... If you like luxury stays this is not it.. it's more like a brothel in Amsterdam..

Good

Old building poorly maintained. Room was very small and poorly laid out