The Broome

Superb

Location, staff friendliness, boutique-y style Size of room too small, NO hot water facility in the room, no "view". No "inhouse" dining facility

One of the staff I met when I checked in was super helpful and friendly, the rest is ok. The location of the hotel is good, many restaurants and shops around it. I tried to called for questions from my room but no one picked up ever. The shower pressure was so low that I don't feel like showering. Requested the hotel to send someone to check, only answer me after 2 days and from the app telling me there is nothing they can do.

I stayed here during the January snowstorm. I felt very well taken care of because of the helpful and sympathetic staff. Wonderful refuge from the chaos and danger of the storm. Had everything I needed to be comfortable. I so appreciated the townhouse feeling of the hotel, like staying in someone's home but with real privacy and quiet. Excellent location although I couldn't take advantage of it because of the storm. I plan on returning! Highly recommend.

This tiny hotel was a really welcoming place to stay for 3 days for work. The staff was lovely, my room was spotless and well appointed, and the complementary breakfast at a cafe around the corner was outstanding. The bed was very comfortable. I'd come back.

We had a room facing the street, and it was Halloween weekend, but it was a very quiet stay! Truly impressive for NYC. Beds were super comfortable, and the staff was incredibly kind, helpful and accommodating. It’s a little hidden gem in a great area.

Thks

The location was great. Close to shopping, metro and nice restaurants. Interior was tasteful and the bed was very comfortable. Staff was very nice and helpful too. The place was under renovation. I knew this when booking and thought that it would be ok. But the luxurious and cute thing of this place was actually the courtyard and breakfast cafe. We got vouchers for a cafe nearby which was fine, but I would recommend to not book this hotel untill the renovation is done.

The location, size, and convenience.

The staff and though it wasn’t large the details were thought out in the room space. It was super quiet and the bedroom was nice. It was cozy. The last day the cleaning crew didn’t do as good of a job as the pervious day and the shower spilled out water if you turned the wrong way

From the moment you enter the doors the staff is excellent and the space was clean and welcoming. The rooms were spacious and well thought out with attention to small details.

The premises were nothing like advertised. No restuarant, no lobby seating, old and small rooms. Definitely not worth the price.

The bar and restaurant was being refurbished so we had to go out for breakfast and drinks. It would have been nice if we had been warned in advance of arriving

Location is the only thing this place has going for it. Shocked and disgusted with the price to value disparity

The hotel was undergoing renovation and the restaurant was not open so breakfast was at a restaurant a ways away. There are periods of the day that the street is packed with traffic as Broome Street leads to the Holland Tunnel. Therefore, it is difficult to get to the hotel or get an Uber during rush hour. The front entrance stair to the hotel are very steep so it may be difficult for some folks to safely traverse.

Location is excellent. The hotel was undergoing renovation and the restaurant was not open so breakfast was at a restaurant a ways away. There are periods of the day that the street is packed with traffic as Broome Street leads to the Holland Tunnel. Therefore, it is difficult to get to the hotel or get an Uber during rush hour. The front entrance stair to the hotel are very steep so it may be difficult for some folks to safely traverse.

Honestly, I was furious with the state of this hotel compared to their photos. The lovely lighted courtyard with green plants ? a dark depressing hole you don't have access to anyway. The nice lighted rooms ? a dark room as well without light (obliged to turn on the light even when there is a bright sunshine outside otherwise it's the night) Also, the hotel is being refurbished (so you are sent elsewhere for the breakfast), there is no lobby, no restaurant anymore. Don't you think it's an important information to tell your clients before ? And I paid an outrageous 500 US dollars for this room per night. I was really furious specifically when I looked around, there was better hotels cheaper but I could not cancel anymore. A shame.

Yes

Yes and yes

The hotel feels like it could be a 2 star motel. Overall, it feels run down, tired, and like it's been through a lot. The cleaning staff seemed kind, and the front desk people who I interacted with seemed uninterested in their jobs and I had to ask to get help with my luggage if I needed it going up/down the front stairs. The hotel is clearly renovating some of the common areas, so the inner courtyard doesn't look anything like the photos. The worst part was the room felt dirty and tired. The carpet was stained, the walls were dinged up (and repaired poorly), the tile in the bathroom shower was cracked, the ceilings had cracks, the light in the closet ceiling had a big gap between it and the ceiling, the bathroom toiletries were mediocre at best, the bed skirts were stained and ripped in areas, the AC/Heat system was dated and finicky (it either got too hot or too cold while on), the sheets were minimal, the bed was uncomfortable, the curtains in the bedroom weren't properly installed so were kind of coming off the rod, and the phone in the room wouldn't turn its light off so I had to manually unplug it to be able to get my room dark (it kept cycling through different photos in the screensaver). The pros of the hotel were that the inner courtyard rooms are quiet, you're able to get total blackout (when phone was unplugged), and the location is right in the heart of Soho. Overall, I am incredibly disappointed with my stay, especially considering I paid ~$700/night.