Hampton Inn & Suites Ontario

Ok ,I stayed here with my family and was PLEASANTLY SURPRISED! The property was clean! Parking was a bit odd since it’s shared with the mall but no big deal. But Toni at the front desk was nothing shy of AMAZING! Toni was awesome and he took care of my family so we could enjoy our stay! All in all I would DEFINITELY go back!

There were a few drawbacks: there was no phone signal, no soap was provided in the room, and breakfast was just average. Additionally, because the reservation was made through a third-party booking site, we did not receive any loyalty points for the stay. Overall, the location was the highlight of the experience, but there is room for improvement in amenities and guest benefits.

Was traveling with elderly parents and everyone was very helpful

The only thing is good the man at the front desk other than that it was horrible

Good

exactly what you would expect

The room was clean it was just the restroom floor that was a little dirty, breakfast is convenient but if you want waffles you have to wait in line to make one bc there is only one machine.

Room was very clean and appeared néw and breakfast was wonderful!

It’s an older hotel, their remodeling and so it’s good.

The hotel was great and I love the remodel. I booked the conference room but found out the day before arrival that the room was double booked and I was left scrambling to find somewhere else to hold my meeting. This is not the first time it has happened.

Excelent services

1. Room: I arrived around 730 and they had given my two queens bed room away. When asked how it happened, she said they overbooked them and I just happened to be a later check in. Not sure how you overbooked your rooms. They did have the sofa bed and roll away bed in the room, but, I was hoping for the two queens as the sofa bed and roll away are not the best options. 2. There is not enough parking around the hotel. We had to park across the way in the mall parking which did not feel safe. 3. Breakfast was very basic, and they did not have enough sitting space nor food. They only had one waffle maker for 15 people and the eggs were all eaten and they did not bring out anymore while we were there.

The location was good for our needs. It is near a mall for walking in the A/C and near Toyota Arena for an event we were attending. Because we had traveled from another time zone, we were sound asleep when the person at the front desk called us at 10:30 p.m.. and told us we were making too much noise and questioned whether we had children in the room (we did not.) The person should have investigated before calling our room so late. In addition, we had only one towel and one wash cloth in the room for the two of us.

It was a short walk to the outlet mall and a short drive to Toyota Arena. Because our flight from the Central Time Zone was early, we arrived before check-in time and were charged an extra $50 for early check-in even though the room was ready. The carpet was dirty and in the elevator was peeling up in the middle of the elevator posing a trip hazard. The breakfast was minimal compared to other Hampton Inns. This was the second time we stayed in this hotel and both times noticed that the elevator inspection was 4 months overdue. In the room, the bathroom door latch would not open from the outside causing it to be continually locked from the outside. The automatic exhaust fan was irritating at best and would not stay off. I'm glad we didn't have to stay any longer.

I needed to check in a little early and I know its not always possible but the were very accommodating. I requested a room on the bottom floor and they gave me that also. I didn't have breakfast in the morning as I got up to late but I have stayed here many times before and it was wonderful. Very friendly staff they always greet you when you come in.

Renovations were underway however the room was great, very nice and clean. Breakfast was good for it being a cold breakfast. Had to park in the mall parking lot but there was cameras all around so I wasn't worried about it. The only problem with parking in the mall parking lot was crossing the busy Street with the kids. Overall I feel like once the renovations are done this place will be a pretty great place to stay.

The location is one of the best attributes of this property. You only need to cross the street and walk up the adjacent parking lot to enter into the Ontario Mills Outlet Mall. The hot breakfast buffet was offered at a very reasonable 6 AM to 10 AM time frame, benefiting early risers as well as late risers. Parking was less than a 100 yards from the hotel lobby. We will most definitely book this property again if we are in the area.

How soft the bed was and how clean the room was Nothing

We arrived way earlier than expected (like 1:30pm) and didn't think we'd be able to check in yet BUT reception let us know our room was ready & saved our day <3 I can tell you after driving almost 1,000 miles in 2 days, that was my favorite part lol. Room was large and spacious. Very clean. Close to the GIANT mall - we didn't realize how large it was and picked up some cute souvenirs. Also close to many food options - the Hot Pot place nearby was a fun experience, and we tried Raising Cane's for the first time. The lobby had a ton of construction going on so there were also parking spaces taken up by supplies/equipment. We had to park our camper van across the "street" in the mall parking lot, but we parked directly under a bright lightpost and had no issues.

Muy bueno todo