Best Western Premier Richmond City Gateway

This was a good spot to pull over and spend the night The staff was great, I arrived late and they did not mind. Close on and off the highway and a great clean place with a very wonderful staff.

Exceptional

Was ok for an overnight stay but wouldn’t recommend for a longer time or if you’re on holiday

Good location right beside the motorway Good, comfortable clean rooms

Room was not very clean, cracks in floor, floor board was dirty, towels had stains. Breakfast was great! Staff was friendly. Hotel just needs to be better cleaned and taken care of.

Abdul who was on staff that night was really cheerful and helpful! Room was clean and spacious, bed was very comfy, and I enjoyed the free breakfast.

Everything is great about this property the staff the restaurant located in the hotel. The ease of parking the location being close to the highway and where I need to go daily. The cost and the best part is always the staff

Best hotel in the area

Best staff ever

This is always my favorite hotel in the area, they remember their customers and their preferences no matter what website you book from. There is no other hotel I will stay at in that area their staff make me feel like I’m home away from home.

Exceptional

Rooms were clean and comfortable staff was great

This was my first stay at Best Western.The room they assigned us at first was not good,it smelled the curtains was clearly dirty and the sheets didn't look fresh. We were going to cancel our reservation but was informed by front desk we would be charged fully.So the young lady showed us another room which was not that much better but we stayed being it was only for two nights.the restaurant food for us was horrible,took one bite of the burger and we left.I personally would not recommend this location.The staff were amazing and very friendly.The pictures on the apps are an illusion compared to what it looks like when you get there.the water was green in the pool,just not a good look for us. I would give a one star

Exceptional

Stayed once

Need exterminators to eliminate Cockroaches. I stepped on it in the bathroom in middle of night.

Breakfast included limited options but good except that the glasses or plates are low quality plastic.

Good

Very clean

Good