Red Roof Inn Richmond South

Cheap, clean, nice staff, only one outlet worked in the room

I am writing to express my formal dissatisfaction regarding my recent one-night stay at the Red Roof Inn Richmond South. My experience with your staff was disappointing; the front desk was neither helpful nor courteous upon my arrival or departure. Specifically, my requests for a specific bed type and a ground-floor room necessitated by a disability that makes climbing stairs difficult were ignored. The condition of the room was also unacceptable. The wall thermostat was broken, and the air conditioning unit was so loud it disturbed my sleep. Additionally, the bathroom floor tiles were loose and, the bathtub appeared to be unclean. I previously sent an email to management regarding these issues and am still awaiting a response to the letter you sent me. Please let me know if you would like me to resend that correspondence. I hope you will take this feedback seriously to improve the service and maintenance at this location. Sincerely, LaMarise Veney 703.505.7156 Cell

Close to everything

Late check in, but no towels, and none available.

For a no smoking room, it smelled like smoke.

Good

It’s convenient

Needs better cleaning staff

Everything .

it's worst place that i have ever seen. the most sketchy place i've seen . i did not stayed in the hotel i got off there immediately after i saw the place

The room was clean, and the staff were friendly, professional, and helpful. One of the biggest positives was the pricing. The rate was very reasonable, and I appreciated the value for the money. The main difference I noticed compared to past Red Roof stays was the room fragrance. It’s been a few years since I’ve stayed at a Red Roof Inn and primarily they have been in Virginia Beach, but I don’t remember those rooms having the same scent. To be clear, it was not a bad, dirty, or musty smell, and the room appeared clean. It seemed more like a cleaning product or air freshener that just wasn’t particularly appealing to me. The bed was okay and provided a decent night’s sleep, but the A/C making a distinct noise kept waking me up, but I'm a light sleeper. I would likely stay here again for a quick overnight stop because of the excellent pricing and great staff. However, it probably wouldn’t be my top choice for a full-day or multi-night stay. Overall, it was a clean, affordable hotel with friendly service and good value for the price.

Everything it's very quiet

Location! The room needs to be cleaned better. The room smells like cigarettes.

Convenient location They advertise breakfast on the property, but nothing was available. They don’t serve breakfast. The hotel was Dirty. I ended up cleaning it myself. There were multiple stains all over the sheets and bedspreads. The tiles were not clean either. I ended up going to buy my own at the store.

The room needs to be cleaned better. The room smells like cigarettes.

Bad

Very sketchy environment outside, property says 100% smoke free and several people were seen outside smoking cigarettes and weed smell coming from rooms in passing. Bedding had cigarette holes burnt into them and overall the inside was very poorly done.

Very poor

Everything was fine

No guide for the TV. Took forever to figure out the channels.