Holiday Inn Hotel and Suites Richmond West End by IHG

Every one was great and the food was delicious

We stayed just for a quick night on our way home. The rooms are large and clean & comfortable. Only interacted with one staff and she was very nice. I would stay again if in the area

Very clean, would stay again.

Superb

Location and friendly staff Bathroom was dirty and drain in bathroom floor didnt work well allowed water to flood into hallway from shower. We didnt ask to be placed in a handicapped room but we were ans they didnt inform us about any of thr nuances of the room that were different. Like the window shades being electronic or thr drain malfunction in the bathroom. We found used washcloths ams towels still in thr shower when we arrived

It was very clean and the staff was very helpful and knowledgeable of the surrounding area

The food you

Good breakfast, nice staff and clean rooms! Location was next to a busy restaurant/ bar which was a little loud but overall a good place to stay!

Breakfast not complementary. Air conditioner needed repair and was very noisy.

Hotel was very friendly, and staff was super helpful

Check in took at least 10 min.

I highly recommend this hotel! The people were all very helpful and welcoming. The front desk staff remembered me and my room number when I asked for something during my stay. Everything looks new and nicely decorated. I really liked the design of the room, especially the wall hooks in the main room and bathroom which were so helpful. The pool and outdoor lounge area were very nice. The only negative was that the signal/reception on the TV glitched a lot. It was probably a quick fix, but I didn’t take the time to call for it to be adjusted.

Exceptional

My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.

The bed was really comfortable. The night time desk clerk was very friendly and kind. The air conditioner in the room stopped working on the night of the second day. The telephone stopped working on the third day. The morning front desk clerk was not friendly. Having to pay $3 for a cup of coffee I thought was ridiculous.

Exceptional

The location was nice and it was very clean. I used booking.com to make my reservation because it was cheaper than going through holiday inn itself. When checking in, the front desk young girl was not the friendliest. She said more than once, next time just book directly with us. Well I would if you were the cheaper option. It’s not cheap these days.

Good

Very good

Exceptional