Residence Inn by Marriott Richmond West/Midlothian

I will not be staying here again. While the staff were very friendly and professional, I had to change my room twice. The first room had not been cleaned at all. The bed was unmade and obviously slept in by a previous guest, the trash was full, and the counters were dirty. The second room they moved me to didn’t have a properly working toilet. The third room had mold in the shower. By the time I noticed it was too late at night and I just turned a blind eye so I could finally get turn in for the night. They need more cleaning staff to keep the rooms properly clean. I was only there for one night, but I can’t say it was a pleasant experience.

Loved it ☺️

Very good

Staff great

Excelente staff and clean ,the breakfast is excellent

Messaged the room several times to let them know we would be arriving late. No response. Tried to call phones were down. Arrived at property at 12:30am. Checked in. We were so tired and it was so late we went to bed. Listened to the shower drip all night. Next morning getting ready noticed the shower has black mold all around the rectangular drain and near the water leak from the shower head. Took photos and went to the front desk because no phones to talk about the room. The lady called a staff member who tried to change the shower head which didn't fix the leak. We left the property to attend a wedding. When we came back we said the shower is still leaking and there is still mold. The exhaust fan is covered in grime amd there is a strange green light in the exhaust fan too. We were told maintenance isnt here and we let housekeeping know. We can move.you to another room or give you hotel points. It was late and we were tired and just needed to stay the night and leave so we declined another room and admitted the points were a nice gesture but for what we paid we would never go back to another Marriott. Black mold is not something people should just shrug there shoulders about especially if you have a housekeeping department. No one seemed to think any of this was an issue. Oh and management isnt on site during the weekends is what we were also told. I saw more employees sitting around on there phones than anything. There is hotels right next door just go there.

Exceptional

Staff was very friendly and helpful

Our room was very clean, the staff were very helpful and the breakfast was quite nice. We did not have the opportunity to use the pool or gym but they looked just as nice as the rest of the property. My only very minor concern was that the ironing board was in need of a minor repair however it was still useable. I will definitely stay here again as it is located near extended family and a very nice place to stay. Next time we will bring our swimsuits!!

Definitely good value

The staff went out of their way to be friendly and professional. Th breakfast was just ok.

Everything was great. Thanks

Good

Very nice staff, especially at breakfast. The room is spotlessly clean. Great beds. Only gripes were the incredibly loud ac unit outside and the hotel was very expensive for what it was. But supply and demand I guess. It was a busy weekend in Richmond

There is a lot of green space and paths to walk your dogs with convenient pet waste containers on either side of the property. Also, it is well lit to walk your dog outside at night. They had a fire pit lit up for guests.

Superb

Fine for a short-term stay. I was there for a week. Could only get the shower hot once. Took about 25 minutes for it to heat up. Mid-day when barely anyone in the hotel would be showering made no difference. The air freshener they have in the lobby is so strong it is disturbing while eating breakfast. They also start cleaning up about 10 minutes before breakfast is supposed to be closed. Things that were good: clean and spacious room, nice large lobby and breakfast space. Breakfast was also good.

Nice large room, comfortable beds, friendly staff & very nice breakfast!

The staff was very friendly. The room was clean. Breakfast was so good!

Safe, clean, environment. Staff was helpful and friendly Location