Best Western Sandman Hotel

Do not stay here!! It's a safety concern, the doors do not latch when you close them there are homeless men outside your room that won't shut asking for water and digging through the trash not to mention the giant cockroach you'll find in the bathroom where the shower doesn't spray in the shower so you can't use it and the bathroom has that weird moldy smell, be careful you don't lose the batteries to the remote with the missing back while you're trying to relax on the very questionable beds that move when you get up, and if you going during the summer don't expect to use the pool it will be under maintenance, you'll probably feel more and more uncomfortable the longer you stay there and decide it's safer to load your children up in the middle of the night and drive them hours home where it is safe and clean but don't expect help from anyone that works at this establishment they are useless and will refuse to give you a refund on your unsafe and unsanitary stay.

Staff was wonderful

The room was ok. The restroom had left over hair on the products like shampoo and wall, The floor looked cleaned but it was definitely not. The pool was out of service,

The bathtub was cleaned right in both rooms after switching me, found hairbon the first room bed, and sink was dirty, second room after change hair was all over the bathtub. I had to wash it off and run the water to clean it so I can shower. Gave up on trying to get an other room. Also the lobby bathroom was out of order almost peeded my self due to no bathroom available. Also book said check out is 12pm but got a call saying chreck out is 11am. They were nice checked put at 11 30pm

👍

Room clean, nice staff but tbey need to remodel, they have moldy smell and my shower was leaking from the tub to the other side of the wall

the location doesn’t feel safe. The furniture are old and the bathrooms really need to update.

Breakfast was great, room was large and clean, parking was easy, and hotel was close to old sac and golden 1

I was put up in another room where there wasn’t a TV remote, shower head was spraying everywhere and something was wrong with the AC, it was very loud and let in a ton of moisture, also the bed either had starched sheets or they wrapped mattress in plastic, I woke up sweaty wet many times. One of the good things was they have laundry room. Worded part about this stay was it costed me about the same as Hilton or Marriott would have.

“Room was not clean. I found a bug on the bed. Very disappointing experience. Cleanliness needs major improvement.”

At the time they were having issues with the door cards. Every day our keys wouldn't open the doors requiring maintenance to come to the room and reprogram the locks and cards. This required frequent trips to the lobby desk to get help. Our microwave was not plugged in - we had to move the desk combination to access the plug. Again the staff handled all of these inconveniences graciously. We love this location and have stayed here often - these glitches are not common to this location. We'll be back and encourage others to stay here.

We left and went to Govenors Inn just down the road which was lovely.

Just ok for the price you pay

Everything Nothing

I would stay again , when am near by.

When we went down to have breakfast at 8:30 there was nothing hot left and one woman would not move away from pancake machine. I did not end up staying to eat, didn’t want cereal

Great value comfortable and clean stay.

Smell very bad. AC makes noise. Parking and staff are good.

Booked the hotel a month in advance for memorial day weekend. We traveled as a band for a show we had in Sacramento. We checked in after our show to find that the room key reader was dead. The desk person said there was nothing he could do to get us into the room and there were no other vacancies so he would have to cancel our stay and refund us. It was a busy weekend, so we spent the following hour having to scramble for a last minute room somewhere and had to drive about an hour away to a room we finally found with open vacancies.

Everything from check in yo checkout was easy. Rooms were clean and breakfast was good. The only suggestions I have are maybe mattress toppers for the beds as it was a bit uncomfortable. I know that beds are a personal preference, but both my husband and I agreed that it wasnt the most comfortable. Everything else was perfect! As a plus the location was very close to Old Sacramento which made getting there and back easy!