Quality Inn & Suites Sacramento Downtown Area

Would never stay there again

Good value stay with our dog.

Good

The room was clean. One cushion on the couch was ripped.

DO NOT BOOK!! Not Safe!! Especially if you got kids! They are still using the pictures from their Grand Opening. Complete Catfish, this is a roach motel. There were roaches and spiders in my room. And what looked like a fecal stain on the floor and blinds. The Sheets had Ashe burn holes. Bathroom has mold. I communicated the issues to the lobby attendant, and tried to get my refund and check out immediately but she refused to. DO NOT BOOK!

Superb

Ground floor room where people could look in. Piss around the side entrance of building. Will be requesting refund.

Passable

Staff very friendly and helpful.

Parking was a little tight

Breakfast was simple and efficient (love the waffles)!

Very good

The Wi-Fi did not work. I was only there for a day. The room is clean. Nice sheets in bed. Property a little bit rundown people hanging around the motel were homeless or vagrant. Staff was very good and friendly helpful. I’d stay there again if I was low on money. Services were nearby. I think they’re doing the best they can with what they have.

The property itself was clean but the homeless in the late night and evening were intimidating. Wish I had stayed downtown I guess.

Exceptional

Okay for the most part!

The following morning, while getting ready to leave for the day, I did what I commonly do at hotels and pulled back the sheets to ensure the bedding would be properly changed. What I found was absolutely disgusting — the mattress was covered in urine stains. We immediately packed our bags because there was no way we were staying another night in those conditions. The problems didn’t end there. This is not a quiet property. People were coming and going all night, doors were constantly slamming, the walls are paper thin, and there was someone loudly arguing in the hallway. We got a terrible night’s sleep. The mattresses were not only visibly stained but also extremely uncomfortable. When I went to check out and speak to someone about the condition of the room, the front desk attendant acted as though she didn’t believe me. There was no apology, no concern, and no attempt to address the issue. I was checked out with a cold, dismissive attitude. I contacted Orbitz to report the poor conditions and request a refund. Between the unsanitary room, rude customer service, noise, and overall lack of professionalism, I would not recommend this hotel to anyone. Do yourself a favor and stay somewhere else.

We only needed a room for a night after watching the Athletics baseball game and we honestly found it humorous. Again, it's a 2-Star and the staff were kind, courteous, and really try hard to do their best. Go for it if you're adventurous!

Fast check in Pool was a bit dirty and small. No elevator.

Pool was a bit dirty and small. No elevator.