Fairfield Inn & Suites San Antonio Airport/North Star Mall

The room smelled strongly of cigarette smoke. After using a few sprays of my personal Lysol, it was more tolerable, but I would not stay here again.

The swimming pool needs some good cleansing The worse of my stay was when I was not aware that I was being charged every time I went out. It was not my car that I was riding, but because your company has the vehicle information it was automatically process. I had your account from previous users m ay hospital So I don't remember, if I had to pay or not but, I am a senior 76

Very good

Room clean bath tub needed to be clean better. Everything else was ok

Very good

Great Nothing

Nice quite location, needs upgrades and dont like that o have to pay for parking. Overall 7 out of 10

Exceptional

Had a problem with the reservation and received no help whatsoever. Very disappointed in the lack of response from management.

Breakfast was ok, Well to start off there was no one in the front desk area when we arrived we had to wait 20 min or more for someone to arrive after multiple people were waiting in the lobby no one apologized for making us wait for so long. The room in which we stayed in was not the best, the tile was peeling off from the restroom, there was a big water stain in the ceiling above the bed, it was also outdated I expected better conditions since it's a Marriott

Not very friendly at check in!!

Staff was great and hotel was in a good location. The room i stayed in smelled like mold and the bedframe I believe was broken.

Exceptional

The breakfast was OK. It was eggs, sausage, and some French toast. the only thing I would’ve liked was if they had the French vanilla creamers they had some, but I don’t know what kind they were and they were alright just not flavorful Actually for the price, I got exactly what I was expecting so there really wasn’t anything I did not like it was clean. The beds were comfortable. I would’ve liked a couple more pillows on my bed but other than that, it was OK.

Great place to stay clean Rooms, friendly staff and morning breakfast. Close to the Mall and great restaurants.

Quiet N/A

Clean room and staff really good

I reserved a King Room and to my surprise I checked in and went up to the room only to find out that I wasn’t given a King Room, instead a double bed room. When I went down to the check in desk and complained about it, then and only then was I told that the King Rooms were overbooked. Mind you, at the time of my reservation, there was still 5 King Rooms available.

I didn’t got a chance to enjoy breakfast because I left early before they served breakfast

The receptionist wasn't usually near and we would be waiting 10-20mins for someone to help us, check in or checkout