Four Points by Sheraton San Diego

The room smelled musty.

Comfortable room, bed, clean. Jacuzzi and pool needs resurfacing, advertised heated pool, it was not. Not many guest at pool but ran out of towels, used towel bin overflowing. Facility a bit dated, some areas upgrated, for instance, the bathroom was modernized. Over all fairly clean but carpets could use a cleaning. The room had a odd smell when entering but cleared up after running the air for a little bit

Beautifully, clean and peaceful property in beautiful San Diego.

Upon arrival, check in was easy. I purchased the extras on Expedia that came with parking and 2 welcome drinks in the bar. She couldn’t see that on her end, but honored it just by telling her what it was. They had a crib for the child I was traveling with and had it sent to the room very quickly. I didn’t get a chance to go to the bar and use the welcome drinks since I had my kids. We went to the pool and it was nice and clean. The last time we stayed here 2 years ago, the spa was dirty and green. This time it was very nice. There was algae on the walls of the pool that I noticed, so hopefully that gets cleans. Room was clean and no complaints with the shower or beds. Tv was nice and easy to use.

The beds were comfortable, The hotel was quiet at night, I slept well. We will stay here again, when we come to visit our kids at college.

Very nice

The property is nice but needs updating. (Wallpaper peeling off wall, drawers sticking or not closing all the way. Housekeeping came in to clean on day 2 but left no washcloths or coffee cups. There was no remote control for the TV when we checked in and had to call front desk to get one. Food at the morning breakfast buffet was lukewarm in the warmers. Beds were very comfortable and A/C worked well. Overall property was clean and smelled nice. Grounds were attractive.

Reasonable summer price. Front desk is polite. It would be great if maintenance would check all the rooms for electrical and sink working. Temperature in the hallways is too warm. Sink drains too slowly.

There’s no designated smoking section. There are ashtrays outside each entrance. I have no choice but to use the entrance, and therefore, have no choice but to be exposed to the disgusting smoke.

Both front desk & bar staff were friendly & respectful.

Superb

Friendly staff and good service. My only comment is I had asked for the cleaning team to come by while I was away and they didn’t come. The front desk had said the cleaning staff comes every other day. Which was a surprise considering that hotels do a room cleaning every day

If you stay here, do not arrive at night. The late night staffer that checked us in needs to be retrained on how to speak to guests. He is the sole reason we will never return.

The bathtub was taken long to drain out while taking a shower and you had to maneuver the drain to drain properly

Everything was good

Bad

So comfortable, quiet and big. Loved it!

Exceptional

Clean room

Toilet ran constantly had to call the front desk to get it repaired. The sink would not drain sometimes and they had to come in and deal with that too. Had no Kleenex and only half a roll of toilet paper, so we needed to get one more roll of toilet paper and a box of Kleenex. My guess was when they were cleaning the room before we arrived they got interrupted, however the towels and sheets on the bed and the rest of the room was immaculate.