Touchstone Hotel - City Center

❤️

Very clean. Beds made every day and towels changed daily too. Rooms completely cleaned. Staff were extremely friendly and helpful. Especially Juliet at the front desk who saved our day when we were trying to access baseball tickets from a UK phone. Got the tickets and saw the game. Thank you Juliet. But that wasn't the only occasion she helped us. Also very knowledgeable of the local with tips and advice. Great breakfasts in the attached diner. Great friendly staff, in an authentic American diner. An all round great place to stay a in convenient location. 10 minute walk to Powell Bart Station, so you can catch the Bart direct from SFO for less than $10. Highly recommended.

The staff are great and very frendly people, very helpful. Breakfast at the David restaurant was also top notch. Parking I belive is better not to rent a car since private parking lots are very expensive in SF.

The hotel is in a very bed shape, smelling bed, dirty bedding, the shower was clogged and water never drained completely. I changed three rooms at check in before finding one in a decent condition to spend the night.

There was an asian woman that works in the morning and I just wanted to give her a huge shoutout-- honestly some of the best customer service I've ever received in my travels! Room was clean and I felt safe. I love how the door to the entrance locks. Everything was great about this stay!

I appreciate the friendly and helpful front desk team they helped me store my bags and take them out to the uber

Friendly staff

The staff were outstanding-very courteous and helpful. The room was small and clean. The bathroom was a bit on the dingy side (tub needs a reglazing, windows and their locks were flimsy-especially considering that there is a fire escape right outside connecting the different rooms and floors). Lots of street noise - especially through the bathroom window. If you don't need anything too fancy and bring ear plugs, you should do alright. The surrounding area is a little sketchy regarding people with apparent mental health and drug issues. It seems fine during the day but I wouldn't want to walk around for too long after dark and I probably wouldn't want to stay there as a solo female traveler due to the window situation.

Location was great

Location No guests

Location is great. Room was OK

The room was clean and there was enough space. The staff was amazing, very friendly and helpfull. When leaving always have a good day etc so it was amazing.

I mean, just about everything about it met or exceeded my expectations. I'm not a fancy person so a hot shower, a fairly comfortable bed and a decent view is all I can really ask for and this place had it all. I really enjoyed the touch of keeping some books in the room The windows wouldnt stay open unless they were all the way open, but realistically that's the case with all old windows like that

No

It’s not a three star hotel

The price Elevator is slow, room has a particular smell. Maybe change towels for newer ones. Shampoo, conditioner, and body wash is the same.

The room was tiny, but very clean. Housekeeping did an amazing job cleaning the room. The front staff were very helpful and always polite . The building is very old, the elevator is kinda scary, and the restaurant is depressing, very empty and old. In general I would stay here again if I’m traveling on a budget.

Excellent location in central downtown SF. Hotel was very clean, staff very friendly. Safe area with lots of shopping and dining options within walking distance. Parking nearby was easy and affordable. Would definitely recommend and visit again.

There was no noise level , the AC was great and room was hot (It was cold during my stay so it was fine) 👍 very comfortable bed Would Definitely recommend !

Convenient location, great staff No room fridge or room safe