MainStay Suites Wilmington - University Area

Okay stay but there wasn’t any bedding for the pullout,not enough towels and the deadbolt did not work. Front desk staff was helpful in covering our needs.

It was in a convenient location; easy access to major food chains and stores. The complimentary breakfast was great, I was satisfied with the options available. I have no complaints , it was a very restful stay.

It's proximity to the airport The lack of cleanliness. I left a tip for the cleaning staff, only to arrive back to the room to find the tip money gone and the room not cleaned. When called the front desk to inquire about the lack of room cleaning, when the cleaning staff finally did arrive hours later, they brought an attitude with them and the sheets were stained. The Pack & Play they gave for our baby was stained throughout. The carpets felt grimy on our bare feet. It advertises as having a pool, but the pool is located at the hotel next door.

Very good

Room could have been cleaner, couch and carpet was gross and there were stains on the walls

Exceptional

Superb

Great check in, clean room, breakfast was great.

the tile floors were sticky.

The staff were very courteous and friendly. The suite provided all the amenities expected The breakfast bar had a good selection of food. The room could have been cleaner. The shower curtain needed replacing and the bottom around the flooring had the beginnings of mold build up. The duvets on the bed had stains that looked as if they'd been drug through mud and left to dry that way.

Spacious, good breakfast One light was flickering and I called and nobody helped.

Very good

Exceptional

Exceptional

Exceptional

The room and the layout. Everything

Everything

Superb

This property is very old and it is apparent. The room given for my reservation was a shock to my system- I opened the door to scratched up arms on the sofa, outdated, threadbare, and roughly-handled decor, stains on the bed skirts, and an obviously absent tub in service of an 'accessible' shower. The carpet throughout the property is horribly dirty. Even the plant as you come in is dying! The staffer who originally checked me in left, and Kaitlyn come on shift. She was very accommodating to my displeasure, and offered a different room on a floor that had been updated. This room looked like the first one, minus the clawed-up fabric on the sofa. She swiftly began processing my refund, for which I was very grateful to have done without conflict. Thanks, anyway! clbrown

Very good