Best Western Plus O'Hare International South Hotel

The hotel itself is fine, but there is a false claim that there is a 24-hour shuttle to the airport but there are only certain hours that it operates. I was forced to pay $30 for an Uber ride. ( There went the savings I expected by using Expedia). According to the receptionist they are very aware of this issue but have done nothing to correct the information on the webpage. I also feel that after 58 reviews that mention the lack of an actual 24-hour shuttle, Expedia should hold them to account snd require truthful postings.

I breakfast was not the best

Not the best in a BESTwestern

Everything was great

Love a hotel airport shuttle

Breakfast was decent. Same food types were repeated daily. Parking was inadequate. You have to struggle for space if you came back late in the night.

Good location and while parking can be a bit cramped, the staff made up for it. Super clean well maintained rooms and a solid experience overall. Definetly would come back

Good

Airport shuttle driver was excellent, dropped my wife and I at OHare then came back to pick me up and bring ne back to hotel. Conversed and had a good trip

Very convenient location to the airport and shopping areas. Beds are comfortable and having the fridge and the microwave in the room is super convenient! Having the sink outside the bathroom enables us to do our routines more efficiently (we don't have to wait for the bathroom to brush our teeth or wash, etc). AC works well. Front desk was very helpful; the free breakfast is warm but pretty basic (tater tots, sausage, scrambled eggs and some fresh fruits everyday) and our room keeps getting missed in the day cleaning even after we requested our room to be cleaned to the cleaning staff. Parking lot can be full when coming back for the evening.

The room was fairly dirty, not the worst.I've ever seen but not good. The place in general was pretty run down. The pool was broke down. We were not told about that prior.

We chose this location because it is close to O'Hare airport and has a shuttle service. I emailed the hotel when I booked, and other emails, inquiring about the shuttle and if we could leave our car at the hotel while on our trip. Never got a response. When we checked in, found out the shuttle only starts at 0500am, not a 24 hour shuttle as offered by other hotels, and it was already full. We needed an earlier shuttle due to our flight time. If they had responded to the emails I had sent, we would have known about shuttle times and would have booked elsewhere.

Stay was ok, would stay again

Staff was awesome and Shuttle was amazing driver was very good

Room was like new and very clean. Hotels.com put in the wrong phone number for the hotel which was aggravating and I had to take a cab instead of use their shuttle van. Overall very nice

On the last day of our stay we did not receive housekeeping service so our room was not cleaned, which resulted in no fresh linen. When asked for fresh linen there was none only the floor mat and was told we could not receive any fresh linen until 9am the next day. This was frustrating because we had an early morning flight. We were given floor mats to use to bathe, which is so inappropriate. Other than that we had a fairly okay experience.

Overall experience was pleasant

There is nothing plus about this Best Western Plus. Sure you save few dollars but it’s not worth it. The room, the bed, the towels, and the breakfast are all subpar. I do not recommend this place to anyone.

Beware of this property. The airport shuttle transportation is not 24 hour as stated. The staff is rude and not accommodating. They start the transportation at 7am so if you have an early flight this is not the hotel for you. Also the hotel rooms are severely old and outdated. Scratched furniture and dimly lit rooms. There are other hotels on this street such as the Hampton Inn that are way better and have 24 hour transportation. Be warned if you stay here.

For a single night stay over, this hotel was fine and affordable.