Homewood Suites by Hilton Nashville Franklin Cool Springs

Our room was missing soap - liquid and bar - in the bath and kitchen. We obviously could have called the desk, but made do with a bar we had in our bag. The breakfast options weren’t as good as other stays we’ve had with homewood, but we managed to feed our family of six. Entry to the hotel parking lot is an issue. The road from the highway is divided and a left into the lot is impossible. U turns are forbidden at the light. You’ll need to wind around to get into this one. It’s a substantial inconvenience.

Exceptional

it was under construction but still provided everything

We enjoyed the spacious room and it was conveniently located. The breakfast was decent and had some variety. Although the room was clean and had no odor I realized that my pet dander allergies were really being triggered. Upon asking I found out that they don’t have pet designated rooms. If you have a severe allergies to cats and/or dogs this is not the place for you. If you don’t it’s a reasonably priced option.

For $255 for one night, we had pieces of the ceiling in the bathroom falling on us due to water damage.

Very good breakfast. A quiet stay as long as your room is not by the road.

Overall a good experience. However, the renovation is making a review difficult. Some of the cleanliness issues are because of this ongoing process. Pool was good, fitness center was good, breakfast was good. No issues other than the first room had an odd smell but moved us to a new room and we had no other issues that were not renovation related.

Nothing

The only problem i had was I wanted to know where a good place to eat was. He handed me a paper with restaurants on it but said him and noone else that worked there ate at them. So he couldn't help me out with that. It was a list of about 25 rest.

Not well stocked. Missing dish sponge, pan, pot cover, small pot not there but cover there. Dish soap half full. No time to keep asking for supplies. Upon check in water wasn't given then when asked for water was told have to buy. Pls just leave 2 complimentary waters in room.

Location and breakfast was great. Lobby clean and nice. Room could use extra cleaning of floor and pls stock extra paper towel and dish soap when half full. Also pls make sure theres covers to pots and the pan is in every room. Not well stocked. Missing dish sponge, pan, pot cover, small pot not there but cover there. Dish soap half full. No time to keep asking for supplies. Upon check in water wasn't given then when asked for water was told have to buy. Pls just leave 2 complimentary waters in room.

Exceptional

Great stay

We had nice stay

I stayed in an assessable room. I understand that the room may be scuffed a little from wheelchairs, but regular chairs and curtains should not be stained. The shower area had either black mold or something all around the inside base. Bed was comfortable.

Nice hotel and staff. Room was very nice and clean. The arrangement was a little weird as the bed was directly in front on the vanity area with no door. The door closed to the toilet and shower but vanity was right at the bed.

I’m glad that they are renovating this place for future guests. But that doesn’t help anyone who is currently staying here. There was mold in my mom’s shower. Rust in both of our freezers. The whole place smells musty. Hair on the bedsheets. Hair on the couch. Smear of lotion on the vanity. Stained up furniture. Holes in the lamp shade. Dirty, stained curtains. Clearly our fan was just for decoration as that didn’t work. There was a huge dip in the other bed in my room. Very uncomfortable beds/pillows. My niece was bitten by fleas. There was a barking dog staying in the room across the hall. The rooms are smaller in person than they look in photos. One of the elevator doors kept opening repeatedly instead of closing. Overall, I would not stay here again. I’m not sure why this place has such good reviews. The standard bar must be pretty low. I’ve had nicer rooms in a cheaper hotel.

Bed bugs in our room and had to move rooms which split up our group from 3 women in 2 queens to 1 woman alone in a single king and 2 in another king. I appreciate us moving- front desk staff was great, but bed bugs are not okay and it was obvious with spots on the mattress. Someone should have caught that before you placed someone in the room. Completely grossed out. Also TV in new room did not work.

Breakfast and staff great. Could use an update on furniture. Needed to wipe everything down.

The room was spacious. Staff were great. Breakfast delicious. My only problem was cleanliness. Drink rings and sticky night stand. Couch dirty.