Comfort Inn & Suites Glenwood Springs On The River

Clean room

Nice place

Great experience

The hotel staff are nice and accommodating. The room was clean, however we had strong cig

Breakfast was good. Eggs were great. Same thing everyday. The room key kept deactivating and the door was hard to open. I did like the proximity to the river and there was a Dairy Queen nearby. I didn’t get a checkout receipt when I turned in the keys even though I asked for one. I had to request one through the chat in Expedia. That process could have been better.

Everything was very well maintained. Bathroom s nice . Beds very comfortable, soft layer on top ( thin feather mattress like ) of the standard bed good , nice .Staff big smiles , jump at any request. Landscape well maintained .

Upon arrival the room was clean, but before coming we called and asked if there was body wash, shampoo, and conditioner and we were told yes. After a long drive and arriving at 9pm, we had issues with our TV and someone came and fixed it and then left and then we noticed when we tried to shower that there were two bottles of conditioner and no shampoo or body wash. We asked if they could give us some and they said they would just have maintenance bring it the next day because they didn’t want to come back up. Just lazy. Then we had to go down to get ourselves tiny bottles of body wash but no shampoo. A couple days in we asked for more towels and the guy at the desk decided to give my wife attitude about it over the phone and again they didn’t want to bring it up out of pure laziness so I had to go down and get more towels after arguing about it. They make a huge deal over a few towels. We also booked a room with a king size bed and definitely got put in a room with a queen size bed. We will never stay at this hotel again mainly due to the front desk staff that was no help and argued if asked to just do their jobs.

There were several things broken in our room- the dishwasher was not in good condition and the breakfast was mediocre. There were make your own waffles, to which the makers were sticking horribly, there was a yogurt dispenser with chocolate chips, granola, or sprinkles, three canisters of cereal, various toast but no pb- just butter or jelly, and some small pastries, juice, milk, and in the front you could get some coffee. They had eggs or sausage links as well. They were out of extra blankets and no towels for the pool across the street which is the shared pool. The pool had trash on the bottom but the hot tub was ok- 99° and clean enough. The microwave turntable didn’t work and the the trim on the shower was falling off. The bed was comfortable enough though. Overall it was ok, but a few improvements would show they actually care about the property and satisfaction of the guests.

Excellent

Fantastic hotel. Rooms were really big with two bedrooms, kitchen, and family room. Very roomy. Clean. Beds were very comfortable.

Very clean rooms comfortable beds and helpful staff. We stayed after getting stranded traveling through and the staff was very helpful and accommodating to us in our time of need.

buen servicio y calidad

The room was clean and comfortable with a nice clean bathroom and shower. Breakfast was good with lots of choices. Staff were friendly and helpful. This is the third time I've stayed here and each time has been great.

Room keys were a constant problem.

I demand a refund. Place was dirty, dark and moldy!!

Location

Our stay was excellent. The only issue was that we had 4:00pm check-in, we arrived at 4:30p, and our room wasn’t ready, and we’d need to wait 30 minutes. Really not good.

Clean room, quiet and felt safe. Breakfast could have a few more options.

Clean

Clean Small parking lot