Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

Our stay was great and we utilized lots of the wonderful on site amenities. Our only complaints were that the hotel info section said there was a lazy river, and looking at google earth it shows that there was one in the past, but it has been removed with the new water park layout. We were greatly looking forward to the lazy river so that was disappointing! That, and we were staying on the 5th floor and the air conditioners were so loud we couldn’t hear the ocean at all from the balcony. Minor issues that we wanted to pass along for future travelers as they plan their trip.

Amazon property. Was not made aware of the large payment for resort fees and parking. The only other issue was the elevator timing. Great hotel.

We loved this vacation. The proximity to the beach was amazing.

The pools and waterslides were great for the kids! The evening drinks and snacks were perfect! The location of the pier is cool. Access to the beach is good. The rooms are nice. We wish there was a lazy river on-site.

Exceptional

Great for families with children, my grandchildren loved it.

I was most pleased with the property’s location. It was situated on a quieter part of the beach, which made for a relaxing experience and allowed us to enjoy peaceful, safe walks along the shore. --- The property was extremely outdated, and the rooms were not clean. I paid for an ocean-view room on the 19th floor, but the overall condition did not meet expectations. Upon arrival, I was informed that there would be no housekeeping service during my stay and that I would need to call the front desk if I needed anything. The carpet in the room was old and visibly dirty, and the bathroom floor was sticky. I ended up using my own cleaning supplies just to make the bathroom feel usable. I did not feel comfortable sleeping under the sheets at any point during my stay because everything felt unclean. The lack of cleanliness extended beyond the room. There were food particles on the hallway floor that remained there for three days without being cleaned. This level of neglect was very disappointing. To make matters worse, I never received a summary of my bill via email, which added to the frustration of the experience.

Pleasant

Breakfast offered many food choices, including omelets made to order. Beautiful facilities and resort area. The staff was friendly and helpful. The ocean views were fantastic. The pool was wide and inviting, with plenty of poolside spaces. The small extra charge for outside parking was unnecessary, but not excessive.

First off when we got there we got there with the impression that we have rented one particular room which was facing the beach when I went to the front desk the person said we have this room or we have their room you only have two choices and that's how we have seven of all the carpets are dirty third of all the rooms are idated and are small for us to be paid $1,000 for two days it's not worth it . The only thing display has going on is the pools and the slides and the beach that's the only thing that this place has going on other than that save your money

Pero resulta que al final de mi estadía me hicieron muchos mas cargos por lo cual termine pagando mas de lo esperado Si vas a cobrar mas cargos deberian de explicarlo en la información del hotel para que las personas sepan lo que van a pagar y no intentar estafazar a las personas con cargos ocultos No me molesto pagar todos los cargos adicionales que me impuso el hotel Lo único que me molesto es la mentira con la cual ellos intentan disfrazar los cargos adicionales Para mi al ser una compañía grande deberían ser mas sinceros y profesionales con sus clientes y no intentar engañarlos solo para optener un par de dolares extra

Breakfast was good Smelled Marijuana alot. Bad smell.

Everything Nothing

I liked that it was private/secluded location. I did love the breakfast, there was a lot to choose from & the staff did a great job keeping up with wiping tables and getting them cleared off for the next person. The view was great and outdoor pool was phenomenal and I loved that there were pool towels to use on property. I hated that we didn’t have clean towels when we needed them the next day, so we had to use our beach towels, thankfully I did bring several. Staff wasn’t very friendly except the one lady working the checkout stand near the gift shop, an older lady with blonde hair. We had a bad experience at Black Drum but I will say they did give us a discount to try and make it right. Getting through to hotel staff on phone was an absolutely nightmare!!! I’m still trying to get ahold of someone to find out why my full deposit was not returned. It’s $67 additional dollars to stay here per day for resort fee & parking fee, I expected some but that was quite a bit. Other thing I called the day after we left & left a message with the gift shop and call still hasn’t been returned, it’s been 4 days. Our drains were clogged in shower & sink and there was a clear plastic bra container under the dresser when we got there. I work in a hotel myself so I try to never complain but when you’re paying $1400 for 3 nights, I expect quality everything.

We had a great stay. Very welcoming and friendly staff. Good service. I only feel that the hotel rooms and hallways could have been cleaned better. I cringe when I see dirt on baseboards and this was seen everywhere. I let that go and really enjoyed myself. Beautiful hotel and activities. Everyone seemed very happy and people seemed to be enjoying themselves. Have recommended this place to several friends already.

The location, the views, the staff was super friendly and the breakfast buffet was outstanding. The room was old in appearance, stains in two different spots on the carpet, mold by the each end of the bathtub and the kitchen table was deteriorating across the top...I wouldn't buy it at a garage sale. The locks on the sliding doors to the balcony didn't work at all. We had to get someone to bring us wash clothes and towels the last night because our room was not tended to for the entire three night stay. Definitely not what I expected for a $400 a night "Resort".

Superb

We loved the pool and the shuttle service!

Great location. Everything we needed was right there. We loved it.

Excellent resort all around.