Courtyard by Marriott Norfolk Downtown

Exceptional

Front staff was friendly. Black out curtains. Bad smell the moment you enter the room. Bathroom not clean with piss splash around the toilet, and hair all over the floor. Light switch cover broken. Some plug ins for electronics broken. Room wasn't available until 5pm and did not get the room I booked. Rooms are not sound proof as I could hear conversations from room next door and all the traffic outside.

Initial check in staff were helpful & polite, after that, customer service was subpar. Hotel/rooms were clean, bathrooms could use MAJOR UPDATES! But all in all, sufficient for our 1 night stay. Location is great!

The check in process was seamless. The young lady at the desk was so polite and helpful. The bartender was amazing!!!! I didn’t like the whole parking situation but it is what it is. It was valet only or park in a public parking garage away from the hotel. The room had a weird musty smell to it but it was very clean.

They dont have parking, only vallet. Its extra.

Staff and parking was great. The room had a leaking faucet and was not able to move into a new room because it was booked.

Exceptional

Good

Very good

While nice as it is, there are some simple upgrades that would be appreciated. The closet door being gone but the track in the floor still there and very dust-covered is a definite eye sore and makes you feel less confident about the level of clean the room really is.

Our room didn't have body wash stocked up which makes me think they didn't check before we checked in. The front desk assigned us the wrong room and the keys didn't work so we had to clarify everything. Paid $25 for valet and they didn't ask for any information and could've given our car to anyone who said it was theirs.

Bad

Stayed for a wrestling event wanting a hotel with an indoor pool. The whirlpool was closed and you might as well say the pool too. The pool was low of water, had two dehumidifiers with the drain lines running to the pool and not to a drain. The drain areas were all clogged with standing water and brown. Highly unsanitary. Entered room with a stale smell. Lightings in room very dim to deter the stained and highly worn furniture. The mattress was very hard with the flattest pillows. No bedding for the pull out sofa. The closet mirror door would not close as it was off track with cracked glass. Rather disappointing for the brand and amount paid. One of two elevators were down. Window seals dirty. Only positive from this stay, staff was friendly and courteous.

Location The pool was cold and kids couldn’t use it. So inconvenient! The Tv wasn’t working in the room, had wait for maintenance to repair and it was very small in size! They charged me twice for the stay, had to reimbursed me. Room was not very comfortable and dated in decor. Definitely felt I was over charged for a two - star hotel.

There was no shower gel or shampoo in the shower; the bottles were empty. The food counter in the lobby was overpriced for what they sold.

The room was nice N/A

2. One of the elevators was broken. 3. My toilet was not secured to the floor. 4. There was no house keeping for my room. I left @ 10AM and returned at 4PM. 5. Checkout was stalled by one person. The manager finally came out to take my key.

Convenient location. Comfortable beds

I had to cancel my reservation because of a death and nobody could even get in touch with anyone at the hotel.

It’s a an outdated property. Sort of noisy and just mediocre for my taste. I’d probably not stay there again. But we all have our standards. My standards might be different that others. One elevator working wasn’t ideal. Toilet sounded like a rocket taking off. TV was like a 27 inch. Definitely recommend parking in the garage across the street. $10 a night. Places to eat was about 10 min walk. About 15 min walk to Scope Arena. Little sketchy at night walking around the property. Be careful.