Residence Inn Norfolk Downtown

The hot tub was not operating. That was unfortunate.

It was in the middle of everything It was in the middle of everything

We brought home BED BUGS

He spoke with the woman behind the counter and they were able to get us another room. What gets me is that he was just going to skip right out of there and leave this problem with the other employee. I don’t know if he is like this often, but something’s needs to be said.

The bed was super comfortable and the room was spacious and clean. The sleeper sofa had no bedding and there was nothing available in the room so we had to go ask for something at the front late at night. Also, we have kids and they love swimming so they were looking forward to using the pool but the door had a sign that said "Pool Closed!!!" Without any explanation..that was disappointing.

Friendly, breakfast, roomy, bottled water in the gym Mats in the gym

Breakfast was good. Location was excellent!

Great breakfast. room was clean and ready. Staff are always wonderful.

Room was clean however I was given a room with a broken stove and microwave. I booked from Friday to Monday and had my family. It was a huge inconvenience as I booked this hotel for the kitchen they had to avoid spending so much on outside food during my trip. We weren’t able to be accommodated and moved to another room until Sunday afternoon. They did refund me for the first two nights so I was appreciative for that. Just wish I had a room that worked throughout my entire stay. Otherwise everything else was fine, staff was kind and didn’t seem to be annoyed during my grievances.

The room was spacious and beds were comfortable. However the sofa and chair were in very poor condition and should be replaced.

Great location, convenient to Freemason, Ghent and downtown. Clean, comfortable, spacious suite. Great breakfast. Best of all, the staff was uniformly helpful and friendly. Will definitely stay here again.

The breakfast was very nice!

Close to the military event and the staff and room was very nice and clean! The breakfast was very nice!

The staff I met were courteous, helpful and seemed to have an actual love for their job and the property.

It was very accommodating, the staff was amazing, the suite and hotel itself were very clean, it offered many amenities and it was very comfortable I think the only thing we dislike when staying there is the parking since you have to park in the parking garage and there is a fee for that

Pleasant

Nothing

Location was great lived the sofa and full size fridge Nothing

The breakfast was tasty, but not very hot. The bed was terrific, the sofa bed has really bad cushions. The bathroom doors does not close. The highlight was the front desk agents, especially Rachel. They were always smiling and helpful. Thanks.

We stayed a couple of day in April 2026. Staff was amazing and very friendly. Hotel was clean one thing was only one elevator worked. Don’t know why the other was not working but we had to wait for the elevator more than necessary. Also the floor by the elevator in the main floor was peeling off, accident hazard. Rooms were above average. Parking lot is needed.