Comfort Suites Chicago O'Hare Airport

Last minute booking because of an unexpected lay over at O'Hare. Comfortable and clean room and reasonable choice of food at breakfast.

Dirty

Not much at all

This is a very tired hotel. It is not convenient to any fast food restaurants. Only one elevator was working and it’s an eight story building. I will not stay here again.

Hotel is close and convenient to the airport and was good value. Staff was super helpful and appreciate they give you a snack for breakfast when you have an early flight.

We loved the 24 hour shuttle service and the drivers were communicative and accommodating.

Terrible rooms with strong smoke and animal smells and tear furniture, we left the hotel and asked for a refund, pictures do not match reality

The biggest issue was the room cleanliness. We found hair in the room and in other areas, and the floors and sofas did not appear to be well maintained. Housekeeping standards could definitely be improved. The airport shuttle was also a big disappointment for me. The experience was quite disorganized and did not meet my expectations. On the positive side, the breakfast was decent and offered enough options to start the day. There are also a few food options near the hotel, which was convenient. Overall, it served its purpose for a short overnight stay, but there is not much to enjoy within the hotel itself, and the cleanliness and shuttle service need significant improvement.

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Room smelled like smoke, faucets leak constantly, and front desk staff failed to inform us about signing up for the shuttle despite being told we needed a shuttle at 5 and if that would be an issue.

The staff was very accommodating.

Suggest to renew the floor carpet

Got delayed so we booked here as it had a 8.0 rating. When we arrived it was not. Maybe 5.0 at best. We also used this for the shuttle service from airport. Next morning both shuttles were down and front desk told us nothing they could do and told us to uber.

Staff were nice

The hotel needs some upgrades. It looks like that maybe some are being made but I never seen anyone working. Nine of the ice machines worked. You had to go to the restaurant inside the hotel and wait for someone to get ice from their cooler. The restaurant was awesome! Great food and drinks and hospitality. The included breakfast each morning was fantastic. They even mixed up the menu so you’re not eating the same thing every morning. The entry door was broken and there was a piece of wood inserted where the glass was missing. There was a car parked in their parking lot on the far end where someone slept every night. Kinda weird. At least I think that’s what was going on. It felt strange to me because the only parking available was very close to that car. Overall, the price to stay was reasonable and the bed slept comfortable. There were stains on the ceiling and the shower needs work. Good water pressure and heat but the walls and surrounding was in poor shape. Air conditioning worked great one night and the next night we had to leave the fan on all night. The toilet was plugged up too. I had to call for maintenance who responded pretty quickly. He found that someone tried to flush the card key to enter the room.

The van to the airport was full and could not accommodate everyone who wanted to go, so we wound up taking an Uber.

The staff was very friendly, and I like that they have the airport shuttle. The restaurant connected to the hotel is really nice as well - good food and good drinks.

Kind of rediculous to charge for parking when they have a large lot. This area is not busy so no need to charge extra cost. The fitness center was closed down and it seemed that only one elevator was working. Kinda needs an update overall. Bathroom toliet kept running. Room was ok but for the price I would expect better.

International travels. Be mindful of the deposit. They actually will charge your card and refund it later, causing a lovely currency exchange cost. I was very disappointed when the airport shuttle was down, but the staff offered no other alternatives or support with getting to the airport. I understand equipment breaks down, but at least try your best to assist the customer.

Receptionist to check in was wonderful.