Four Points by Sheraton Chicago O'Hare Airport

Nice stay. Will stay again

Clean room

There was no refrigerator in the room and the ice machine on the 4th floor didn't work

Very grateful with hotel staff my husband forgot his work computer at the hotel and the staff help us found it. Great work.

Very, very disappointed in this hotel. It’s worn and turning dilapidated. Towels and sheets need replacing, as does the carpeting throughout. Air conditioner was cold, but very loud…even with ear plugs. The hotel needs a complete overhaul.

The property was nice overall. I would stay there again. They really should make sure the smoke detector batteries are checked periodically though as ours was constantly beeping when we checked in and our phone didn’t work at all so we couldn’t call the front desk. I had to go all the way downstairs to report the issues. They did get the smoke detector battery replaced promptly.

Clean

The bathroom had a leaky bathtub and there was hair on the wall.

Shuttle and room perfect N/A

When I checked in, my bathtub faucet was dripping and I couldn’t stop it. I had to get maintenance in. Then my TV didn’t work. It turned on, but I couldn’t open any channel. Disappointing hotel in all.

Close to O’Hare

Good visit

Weather was a factor the day I flew. My flight into ORD was delayed hours and I couldn't make a connection flight until morning. I booked Four Points online. Location and shuttle service were the best! Nothing!

Clean room staff was excellent and the shuttle driver was perfect

Very good

Instructions on when and where to get the airport shuttle were unclear. Tired to call the hotel and was out on endless hold. Eventually took an Uber for what should have been a free connection. Front desk had nothing to say when asked.

We were late to arrive to hotel about 1am but the reception waited for us to check in. We are appreciative to reserve the room for us.

Close to the airport. The airport shuttle, advertised as running every 1/2 hour, does not. The driver was “on break” when I checked with the front desk at 10:33am and no shuttle had appeared. Unknown when he gets off break. And last night I waited for 45 mins at the shuttle pick up at the airport and it never showed up.

Amazing staff

Shuttle runs every 30 min to ORD, so very convenient and only 15’ ride to/from.